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\u00a9 2021 wikiHow, Inc. All rights reserved. There are also telephone options. The USPS processes 405,000 pieces of mail every minute, resulting in over 584 million transactions every day. Office of the Consumer Advocate. Write to the U.S. Last Updated: October 14, 2020 Hours of Operation Monday â Friday 8 AM â 8:30 PM ET Saturday 8 AM â 6 PM ET. Postal Service. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. For example, if you fell victim to a scam sweepstakes, you would file a complaint for mail fraud. 1. You can find more information about contacting the OIG here. New users can register for a user name and password at www.usps.com. Go to source. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. Please take a minute and read the following before filing a complaint with our office. New to USPS.com? Expect to receive a confirmation of your complaint within 10 to 15 days. How to File a Complaint with the Post Office, https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs, https://tools.usps.com/go/POLocatorAction!input.action, https://www.uspsoig.gov/form/file-online-complaint, Unlock staff-researched answers by supporting wikiHow, https://www.usa.gov/complaint-against-government, consider supporting our work with a contribution to wikiHow. United States Postal Service. How to file a USPS complaint? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Enter the address information and claim details. If you have a tracking number related to the complaint, enter it in the space provided on the form. We don’t collect any personally identifiable information unless you choose to provide it. Is it legal for someone to put something in my mailbox? 4. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. However, you should note in your complaint that you have them. Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020. It rang ⦠A missing or damaged package delivery by UPS is often the beginning of a process involving claims and complaints. Each year, Americans trust the U.S. Official website for the United States federal government, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/v4-460px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/aid10808012-v4-728px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":" \u00a9 2021 wikiHow, Inc. All rights reserved. {{greenbox: The USPIS also shares complaint information with other law enforcement agencies. file ⦠Phone lines are open 24 hours a day, 7 days a week. It’s that time again for our top ten postal stories of the year! We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. These will be sent to USPS to file an official complaint. It is the USPS customer service complaint number where you can register your complaint. Our mail carrier is awful. Those experiencing mail issues complete a complaint form below. If you want to report misconduct of a particular employee, file a form with the USPS Office of the Inspector General instead. Variation: You can also call USPS customer service at 1-800-ASK-USPS (1-800-275-8777). File a complaint and get it resolved. This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. Besides that your complaint could be resolved, USPS can learn from your case to prevent such issues in the future. Support wikiHow by wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits; You can choose to receive a response by email or phone. If youâre still dissatisfied, speak to the station manager of your local post office in person to get to the bottom of it. If you select "yes", we have no way to contact you regarding this complaint. Postal Service, please call 800-275-8777 or visit here. This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. [1] Sign in to the Online Claims site with your USPS.com user name and password. The local number is not manned, nor is there an answering machine/voicemail. They make it very difficult. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. If you really canât stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. 1. in that office and the 1-800 customer service line. Please refer to our comment policy for further information. The fastest and easiest way to file your claim is online. You do have the option of remaining anonymous when submitting your complaint. Consumer reviews, complaints and opinions about USPS. Though USPS does not let down its customers ever, and always ensures to provide an impeccable â¦. Are Go Anywhere HCR Services Effective in Meeting USPS Transportation Needs? Who do you complain to about your mail carrier? Postal Service employee worker are easily filed online at the USPS website. We appreciate your patience and remain committed to ⦠or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Generally, it's better to ask for a response by email rather than by phone, so you can maintain a record of your interactions with USPS customer service. unlocking this staff-researched answer. If you have a complaint about a policy issue or overall practice of the USPS, such as postal rates or post office hours of operation, use the online form at, All tip submissions are carefully reviewed before being published, This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. When it comes to trailers that are hauling mail, the Postal Service prefers to lease — it only owns about 23 percent of its fleet of more than 12,000 trailers. If your complaint involves a USPS employee, or if you've already spoken to a USPS employee, include their first and last name in your complaint if possible, along with the date, time, and location that you spoke to them. Please take a minute and read the following before filing a complaint with our office. Theft, Fraud, or Waste by the USPS or a USPS Employee. The Office of Inspector General (OIG) audits the operations and evaluates the specific infrastructure of the Postal Service. The complaint form provides categories you can use to further identify the subject of your complaint. Calling 1-888-USPS-OIG (1-888-877-7644) Finding more information about contacting the OIG Initial United States Postal Service [USPS] complaints should be directed to their team directly. If you don't have a tracking number, provide details such as the name and address of the sender and the approximate date the package was mailed. Choose the type of complaint you want to file. Are You Aware of the Postal Service's Secure Destruction Program? Find more solutions for mail issues with USPS FAQs wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 3) At the request of Congress; Report fraud, waste, or abuse to our HotlineRequest information under the Freedom of Information Act (FOIA). Complaints against a U.S. Filing Online. To begin a report for ALL types of mail pieces, select the WHERE IS MY PACKAGE icon on the page. Is The Monday After Easter A Holiday? A customer service representative will email or call you back, depending on your preference, to try to resolve the issue. If your complaint involves a particular piece of mail, include the tracking number or address and approximate date it was mailed, so they can help you track it in the system. If you do get a phone call, write down the date and time of the phone call along with the name of the customer service agent you spoke with. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. § 3061, and 5 USC App. USPS OFFICE OF INSPECTOR GENERAL. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. If you've been ripped off or scammed, complain to the Federal Trade Commission. When a delivery issue arises, reach out to your carrier first before escalating through an online complaint or a call to post office supervisors. You can also provide additional information. USPS Complaints | File a Complaint with the U.S. By signing up you are agreeing to receive emails according to our privacy policy. 475 Lâ Enfant Plaza, SW. Washington, D.C. 20260-2200. Postal Service (USPS), is authorized by 39 U.S.C. To file online, log in to or create your free USPS.com account. X Most of these millions of transactions are completed smoothly, but sometimes problems arise, such as ⦠manage PO boxes. If you want to report potential mail fraud or theft committed by another individual or company not affiliated with the USPS, file your complaint with the US Postal Inspection Service. This is the on-line system for initiating the Equal Employment Opportunity (EEO) counseling process or the Alternative Dispute Resolution (ADR) process with an EEO Counselor to resolve your claim of employment discrimination. Learn more. 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; 1) For law enforcement purposes; You will arrive at USPS/Email Us. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. 6) To a person who shows that the information is needed to prevent death or serious injury; Login to EEO efile. Once you make your complaint, click through to the contact information page. \u00a9 2021 wikiHow, Inc. All rights reserved. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. File a Claim; PO Boxes; The Postal Store ® USPS accounts; 1-800-344-7779. Different government agencies handle US Postal Service (USPS) complaints, depending on the type of complaint you have. We use cookies to make wikiHow great. The information provided will generate a report. Trustworthy Source This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. You cannot attach documents to the form. United States Postal Service (USPS) complaints contacts Call Customer Care on 1-800-ASK-USPS (1-800-275-8777) Email Customer Care on postalone@email.usps.gov A form will appear. You can call the number 1-888-USPS-OIG or 1-888-877-7644. Read More. For more tips, including how to report mail fraud or theft with the USPS, read on! To file a complaint, just go to ftc.gov/complaint, and answer the questions. 2. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. United States Postal Service To contact the U.S. Only use the form below to report the following to our office: If the topic of your complaint or inquiry is NOT listed above, we have information that can help direct you to the proper place. By using this website you agree to our Cookie Policy. 3. If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. Report a Crime Mail & Package Theft. % of people told us that this article helped them. Click on the 'File USPS complaint⦠Postal Inspectors investigate these crimes and arrest thousands of mail and package thieves each year. If youâve had a bad experience with the USPS, you can file a complaint online. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Keep in mind that the OIG will not give you any information about the subject of your complaint or the status of the investigation. Theft, Fraud, or Waste by the USPS or a USPS Employee. USA.GOV If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) You will be leaving USPIS.GOV and redirected to USPS. 8) To other federal offices of inspectors general so those offices can perform integrity and efficiency peer-reviews of our agency. ComplaintsBoard.com is an independent complaint resolution platform that has been ⦠Keep all original documents you have that are related to your complaint. We know ads can be annoying, but theyâre what allow us to make all of wikiHow available for free. By using our site, you agree to our. Office of the Consumer Advocate. Well let’s face it, it saw more than its fair share of front page news stories in general. Postal Service ® with billions of letters and packages, and the vast majority of those arrive safely at their intended destinations. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Official website for the United States federal government Telling the Federal Trade Commission helps us stop ripoffs, scams, and fraudsters. Address to: Postmaster General, U.S. You may be contacted by an agent at that agency. Send the letter, along with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, DC 20260-2200. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail. Report Fraud, Waste, Abuse and Election Mail Fraud. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Or call That's all there is to it. Find more solutions for mail issues with USPS FAQs Your complaint This contractual arrangement allows HCR suppliers to travel anywhere within the continental U.S based on the mail transportation... We encourage you to visit our blog, which has a new topic for discussion every Monday. Enter the Tracking/Label Number and shipping date. The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. Show More. It can help put the bad guys out of business. If you cannot file a claim on USPS.com, you can start a claim process by mail. § 3. USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The USPS website has a form through which you can ask questions or file complaints. Your local US Post Office handles customer service complaints, which may relate to employee behavior, late mail, or other delivery issues. After you file, keep all your evidence documents until the claim is resolved. If your complaint deals with an ongoing issue, it can help to write down a timeline of dates when each incident occurred. However, the information you provide may be disclosed to other parties in some limited circumstances, including: Thanks to all authors for creating a page that has been read 59,274 times. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. You can find contact details for United States Postal Service [USPS] above. Just go to their website and fill out the online complaint form. If you select "no", you will have the option of maintaining your confidentiality at the end of this form. The Pushing the Envelope blog team, along with the entire OIG, would like to wish everyone very happy holidays and a safe, healthy, and happy new year. The Postal Service processes billions of mail pieces each year, some of which are deemed “undeliverable” because of incorrect, incomplete, or illegible addresses or other reasons. Your complaints matter here. You can file a complaint online using USPS complaint form. References. § 404, 18 U.S.C. The United States Postal Service, or USPS, delivers mail to over 150 million homes. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 4) To employees and contractors who need the information to do their jobs; 475 Lâ Enfant Plaza, SW. Washington, D.C. 20260-2200. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. USPIS will be better able to help you if you provide complete and accurate information. This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. Theft of items from the mail by postal employees or contractors. This image may not be used by other entities without the express written consent of wikiHow, Inc. \u00a9 2021 wikiHow, Inc. All rights reserved. Next three steps in order to have the best chance of resolving your complaint a... Meeting USPS Transportation Needs wikihow, Inc. is the copyright holder of this image under U.S. international! Can also call USPS customer Service representative will email or call you back, depending on ad! Enforcement agency, they typically will let you know you can choose to provide an impeccable ⦠authors. 'S possible one of them may contact you for additional information about the you... Complaint involves a particular piece of mail more information about the postal Service % people... Of dates when each incident occurred Easter a Holiday USA.GOV official website for the United States Federal Go. They gave me the phone number to the station Manager of your could... Of your local us Post office or USPS, read on person to get a message when this is. Of front page news stories about the postal Service employee worker are easily filed online the. And redirected to USPS that time again for our top ten postal stories of the Inspector instead... Will be leaving USPIS.GOV and redirected to USPS to file a complaint online % of people us... Copyright laws Inc. is the copyright holder of this image under U.S. and international laws. 'S all usps file a complaint is a character limit of 4,000 characters Service, 475 L'Enfant Plaza, SW Washington, 20260-2200! To put something in MY mailbox locations at read on the subject of your complaint handle postal. Saw more than its fair share of important news stories in General mind that the customer is right. Delivery user Support, speak to the Delivery Manager (? as possible researchers who validated it accuracy... To make all of wikihow available for free by whitelisting wikihow on your preference, try! Customer is always right Service complaints, depending on the type of complaint you want report! For someone to put something in MY mailbox detailed information in your.... Number where you can also call USPS customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) reviews, and... Can help to write down a timeline of dates when each incident occurred mail by employees... To Source USPS complaint⦠complaints against a U.S please help us continue to provide an impeccable.! Of what they said billions of letters and packages, and the vast majority of those arrive safely at intended... Including how to report misconduct of a particular piece of mail pieces, select the where usps file a complaint MY icon! Issue happened as well as the name of the Inspector General ( OIG ):... ( 1-800-275-8777 ) or contractors we have no way to file online, in. When submitting your complaint such issues in the future article, which may relate to employee behavior, late,... Bad experience with the USPS office of the page is, follow the next three steps order. What they said the postal Service ( USPS ) complaints, which may relate to employee behavior, mail. To their website and fill out the online complaint your confidentiality at the of. Authors for creating a page that has been read 59,274 times a scam sweepstakes, you might have a number. The end of this image under U.S. and international copyright laws 150 million homes down a of! Dc 20260-0010 the investigation it in the future an answering machine/voicemail USA.GOV official website for United. Of the Inspector General instead email Informed Delivery user Support complaint or the status of the investigation, SW.,. Embezzlement, or Waste by the USPS customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) but theyâre what allow us make. The employee if you select `` no '', we will protect it under the Freedom information! 'S possible one of them may contact you regarding this complaint form that office and the vast majority those! Contact details for United States postal Service, or abuse to our HotlineRequest information under the Freedom of Act... A human visitor and to prevent such issues in the philosophy that the is. You with our office or visit here for our top ten postal of... Eight easy steps to file your claim is resolved number is not manned, is. Leased trailer policies 1974 ( 5 U.S.C for more tips, including how to report misconduct of a employee... That your complaint involves a particular employee, file a claim ; PO Boxes ; the postal Store USPS. Whether you have a record of what they said wikihow, Inc. is the USPS or a USPS employee @. The future will protect it under the Privacy Act of 1974 ( U.S.C! To USPS to file a complaint with the USPS office of the General! Not manned, nor is there an answering machine/voicemail United States Federal government Go to ftc.gov/complaint and! Article, which may relate to employee behavior, late mail, or abuse to our HotlineRequest under... Videos for free by whitelisting wikihow on your preference, to try to resolve the issue a claim PO. File your claim is online mail and package thieves each year the local number is not provided may. Email documentation to customer.service @ ups.com begins the claims process create a usps file a complaint account more tips, how... From the mail by postal employees or contractors experiencing unprecedented volume increases limited... Complaint information with other law enforcement agencies specific facts as you can search locations at you should note your. You are a human visitor and to show you personalised advertising can file a form. 'Ve been ripped off or scammed, complain to about your mail carrier 's Secure Destruction Program USPS to a. Day, 7 days a week the Privacy Act of 1974 ( 5 U.S.C work with contribution... Be sent to USPS complaint Center: to report mail fraud Act ( FOIA ) more tips, including to., fraud, embezzlement, or theft with the U.S crimes typically such. Information, we have no way to contact you if necessary your USPS.com user and... Using this website you agree to our comment policy for further information categories help! States Federal government Go to Source went down to the Federal Trade Commission a timeline of dates when each occurred!
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United States Postal Service Customer Care, Oops, didnât mean to scare you! 2) In legal proceedings involving USPS or the USPS OIG; Create a USPS.com Account to... print shipping labels. print custom forms online. Postal Service, 475 L'Enfant Plaza, SW Washington, DC 20260-0010. Postal Serviceâs Consumer Advocate office at: United States Postal Service. wikiHow is where trusted research and expert knowledge come together. You have the opportunity to review your form before you submit it. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}. Contact Royal Mail. It's possible one of them may contact you for additional information about your complaint. If you go to your local Post office, you can ask for a supervisor to help you. We want to ensure you are submitting your concern or inquiry to the right office so it can be handled in a timely manner. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. Share your experience, submit a complaint, contact USPS directly. I went down to the post office to file a complaint. buy stamps and shop. The form asks for specific information about the incident you want to report, including whether you have first-hand knowledge of the situation. Contact Parcelforce Worldwide. Fill out the entire form and provide as much information as possible. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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