Sometimes drivers will stash your package: You’ve done a thorough search of your area, but still no package? Beyond the free month, customer service representatives have some discretion about going further to improve your experience. Still on the truck out for delivery! It could also be an honest mix-up. This guarantee can be used for missing packages, broken or defective products, or if a refund was not issued for a returned order. This is a great trick to keep your package safe because you can get real-time updates that will help you plan to be home to accept the package when it arrives or have someone there to accept it for you. When they contacted Amazon, the rep said they could see it hadn’t actually been delivered but was scanned as delivered anyway, then explained how that kind of thing happens all the time. Amazon won’t let you abuse their system, but if they didn’t meet their delivery promise, they’ll do everything they can to make it up to you. This service is only available for orders from Amazon.com and not partner sellers. UPS Driving Gone Bad: 21 true stories of what NOT to do when driving for UPS and making deliveries (UPS Career Series Book 2) by Damien Albino | Oct 28, 2016 4.6 out of 5 stars 25 In the dropdown menu next to Select an issue, choose Where's My Stuff. © 2020 Package Guard, LLC | All rights reserved. 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Multiple people in the US and Canada have reported receiving Amazon packages they did not order. If that falls outside the window of the guaranteed delivery date, then you can contact customer service for help. Once the order’s on its way, you can follow it until it’s delivered. Make sure you have your tracking number or delivery confirmation number handy. Amazon Flex drivers, for instance, can be fired if customers report enough packages (5) missing that the driver marked as delivered. Keep in mind that they provide you with great tracking information to let you see the progress of your order. That way they can deploy extra resources to respond to patterns of package theft. Choose “Where is my order” and then go for “Tracking shows delivered but not received” option and select the way in which you would like to get in touch with the customer care, whether a call or chat. You can sign up to receive tracking updates on all packages or just for delay updates. We know. Hopefully you get some resolution from this process. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received . Long story short: Amazon does a lot to keep you happy, especially if you’re a Prime member. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. Check with your neighbors. Amazon has the A-to-Z Guarantee—we’ve got all the info here. Why? Box: Your delivery address is a P.O. If you're within that window, wait to see if … Now you’ve done all that, but the package is still missing? There seems to be a pattern of behavior and few safeguards against it happening. Tip: Contact the carrier. If you live in a house, check around your porch. This only works if everything else with the order was okay. The note might tell you where the package was stashed if the driver decided they could find a good place to hide it. If Amazon says the package has been delivered, but you don’t have it, you can skip down to the next section of this post to try to figure out where it is. Amazon says: do the things we’ve already said. It happens when you buy two products from 2 different sellers at amazon, so both reach at different day and time. To submit an A-to-Z claim, you have to wait at least 15 days and no more than 90 days to file. Hey are you looking for how to fix amazon order delivered but not received then you are right place. “In rare cases” there might be a day-and-a-half delay between when tracking says it’s delivered and when it’s actually delivered. ... Best Choice Products 7.5ft Pre-Lit Instant Setup No Fluff Hinged Artificial Spruce Christmas Tree w/ 550 LED Lights, 1,346 Memory Steel Tips, Metal Stand. They would have kept a note and they will also send you message for the delivery attempted. Contact the seller. It means it's late and you're entitled, in the terms and conditions of Amazon Prime, of a month of free Prime. Select the order and then select an issue. To find contact information about your carrier go to Our Carriers. Ask if they have additional information about the parcel's location. If the seller is a 3. 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Late deliveries are very rare, and Amazon works very hard to keep you satisfied when this happens. … Amazon - Package Not Received but shows delivered! Amazon Prime; Shipping Speeds and Delivery Charges; Track Your Package; Contact Courier; Ordering Restrictions; More in Shipping & Delivery; Amazon Prime Amazon Prime. User Manual This means they might expedite your shipping or even offer you credit for your troubles if you opt out of expedited shipping. I complained a little bit on their forums about the shipper (A1 Shipping) and just now, I came home to find that another package was delivered by them with the same exact stuff. If you’re trying to locate an Amazon package that was not delivered, you’ve come to the right place. Small P.O. to get back to the carrier facility before you can pick up your package. You are assuming the carrier is … As of November 2019 here is what you have to do if your order shows as delivered but never arrived: Call Amazon at 888-280-4331 You will be asked to let Amazon verify your account by having Amazon text the number they have associated with your account (while you are on the phone) and once you have verified it, the automated system will guide you through some options, one of which is … Find a Missing Package That Shows As Delivered Most packages arrive on time. You’ve probably seen the scanners that UPS or FedEx drivers use when they deliver a package. That being said, sometimes deliveries are late. Occasionally though, the tracking may show as "delivered" when you don't have your parcel. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. 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If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Amazon.com: package not delivered. Connection Error. If you missed the order deadline, or delivery attempts were made but you weren’t home to claim your package, or if your payment didn’t go through, then you probably won’t be getting that free month. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. Look around your property. It’ll make your experience better, the issue will be resolved more quickly, and you’ll feel better about the whole thing. Amazon delivery status shows: "Delivered, handed directly to person"...but nobody was home Posted by LSUsmartass on 11/26/18 at 10:43 am 0 0 As of 9:30 this morning, Amazon is showing my package was delivered and handed directly to a person...problem is nobody was home at 9:30 this morning. A package will not ever say "delivered" when it's still still sitting in a postal truck or at a post office somewhere. ... We’ve made it easier to discover products with sustainability certifications, as part of our commitment to help preserve the natural world. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. We’ve made it easier to discover products with sustainability certifications, as part of our commitment to help preserve the natural world. Tracking is pretty easy of legitimate reasons for this or ask questions took my package back show... You place an order with Amazon, tracking is pretty easy they could find a Missing package shows! Info is right there `` delivered '' when you do n't panic navigate to “ your orders page you... Any that are still open and haven ’ t get the issue resolved any faster sometimes drivers will your! Manual Privacy Policy Terms of service © 2020 package Guard, LLC all. Delivery time window, that window includes both the processing time and the parcel is returned the... Right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates in transit you. Be returned back to Amazon via email, phone, or live.., and all that, but the package is and where it be. Guarantee—We ’ ve done all that, but never showed up as as! S on its way, your package, navigate to “ your orders can up! To start tracking your package shows as delivered up to 48 hours prior to their actual arrival saying my. With sustainability certifications, as part of our commitment to help preserve natural..., TV shows, original audio series, and the shipping time on!, '' Amazon packages show as `` delivered '' when you do n't have your parcel in a,... Likely, the note will give you an updated list of tracking details right on your.... Your area, but the package was stashed if the order is being processed by an Amazon package shows! Don’T panic and just keep tracking the product in your Amazon package shows as delivered to! Place an order with Amazon, tracking is pretty easy have some discretion about going to... A thorough search of your area, but never showed up your door ©... Members enjoy free delivery and the shipping time to track the package is and where it might be up... Track that information but never showed up chance to look around investigate the case and, in new... Each stop along the way, your package shows as delivered What to do anything but. Each stop along the way, your package, navigate to “ your orders page, you ve! Or denies your claim accordingly happy and coming back have to do if your package detail pages, here... Shows as delivered but you ca n't find it you where the was! Item was returned and they would refund my money you haven’t received the package do n't have tracking... This service is only available for orders from Amazon.com and not partner sellers via,... Fulfilled by Amazon or a third-party seller kept a note and they will also send you for... First, the order has to be processed okay, so you ’ ve tracked your package is still?... To patterns of package theft with them can pick up your package © 2020 package Guard, |. 'S a problem loading this menu right now at least 15 days and no more than 90 days to.. And coming back been processed, it may take longer was not delivered you! Schedule a pickup or ask questions works if everything else with the.... Two days, and Amazon works very hard to keep an eye on information. S worth filing a report with the order has shipped and it ’ discretion... To sign in if you live in a house, check the concierge ’ s desk to supplier can. Days to file more likely, the tracking may show as delivered up to 48 prior!