EOE/AA/Women/Minority/Vets/Disabled The hotline has since received more than 20,000 calls. If Student Health is closed, call the VUMC COVID-19 hotline at (888) 312-0847 for information about after-hours assessment site availability. The hotline team’s goal is to get back to patients in less than 30 minutes to an hour. We get the gamut of questions, from ‘do I have it,’ to ‘I do have it, what do I do now?’”. VUMC’s hotline surpasses 20,000-call milestone. Before calling, please consider that if you are without symptoms and would not see your doctor based on how you feel now, you do not need evaluation or testing for COVID-19. Those manning the hotline recommend where patients should can go for assessment, if testing is advised. This line is available daily, 8 a.m.-5 p.m. Coronavirus (COVID-19) … In early March, Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. Branch said monitoring the Access Center hotline has been exhausting, but that she couldn’t be more pleased with how it’s worked out. I can’t say enough good things about them. Branch and her team created a list of FAQs based on early calls to the hotline, and updated the information daily early on to pass along to the schedulers answering the calls. This number is answered 7 a.m. - … “We communicate with April and Kyla in the command center, so we’re getting the most up-to-date information out to the patients who call. Clinical and non-clinical employees from Monroe Carell Jr. Children’s Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital and The Vanderbilt Clinic have been training for temporary redeployment to VUAH. You should call the VUMC COVID-19 hotline at (888) 312-0847 before proceeding to an assessment center. COVID-19 Resources COVID-19 Payroll Tax Deferment. A new website, “Coronavirus (COVID-19) Information for Employees and Patients” has been created to serve as a repository for Vanderbilt University Medical … New Metro COVID-19 Hotline: The Metro Nashville Public Health Department recently launched a new COVID-19 information hotline: 615-862-7777. This site acts as a central hub for the State of Tennessee's response to COVID-19 and represents a collaboration between many State agencies. Student Health Center Schedule or cancel Appointment—(615) 322-2427. Early on if there was a press release or a press conference, people would see that and get worried and we’d get an influx of calls. A hotline is available at 888-312-0847 from 7 a.m. to 7 p.m. daily. If you have a COVID-19 concern, report it by calling the Public Health Ambassadore Hotline at 615-343-1352. Since January 2020, there have been over 1,800 reports of anti-Asian discrimination incidents related to COVID-19. Public Health AmbassaDores have been assisting the Vanderbilt community since July and serve as one of the university’s main resources for … HR COVID-19 Resources COVID-19 Payroll Tax Deferment. Vanderbilt Nurse Faculty Practices Anchor Down, Step Up. Questions range from those wanting to know if they should be tested to those who have tested positive and want to know when they can go back to work. In many cases, we can now see you from the safety of your home through telehealth video visits. Vanderbilt University Medical Center. The hotline with as many as 15 call takers, can be reached by dialing 615-862-7777, and will operate from 7 a.m. to 7 p.m. seven days a week. The new website, “Coronavirus (COVID-19) Information for Employees and Patients” was created to serve as a repository for VUMC’s COVID-19-related information. For the latest information about COVID-19 (coronavirus disease), visit vu.edu/coronavirus. The hotline has since received more than 20,000 calls. Vanderbilt Health patients and employees with respiratory illnesses seeking more information about possible COVID-19 infection should call (888) 312-0847. Apr. Vanderbilt will not be implementing the payroll tax deferment program included in the August 8 Presidential Memorandum.. Vanderbilt University Medical Center (VUMC) continues to closely follow the COVID-19 outbreak. “It’s kept me busy while staying at home social distancing.”. Asymptomatic close contacts will now quarantine for 10 days. The hotline has since received more than 20,000 calls. The schedulers are also equipped with a list of assessment sites, addresses and business hours. “It was quite a task to pull this well-oiled machine together in such a short period of time,” Branch said. The calls come in to VUMC’s Access Center where shifts of VUMC schedulers, working from home from 7 a.m. to 7 p.m. Central Time, seven days a week, ascertain if the caller is a current Vanderbilt patient or an employee. If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. Around lunchtime, my wife developed fever. Many are answering calls in addition to their regular jobs at VUMC. Aug. 19, 2020 – Student Accountability Actions for COVID-19 Policy Violations. If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. The hospital’s designated coronavirus assessment site saw more than 11 hundred patients and in a matter of 24 hours, Vanderbilt’s lab completed … As Vanderbilt University leadership considered whether it could bring students, faculty and staff back to campus safely in the fall, they knew that COVID-19 testing, contact tracing and symptom management were going to be necessary to protect the campus community. Vanderbilt Health has several recommendations for addressing concerns related to pregnant employees. Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action. VUMC coronavirus website established. This will cover the test kit for patients who meet CDC guidelines for testing, which can be performed in any approved laboratory location. Project Safe Support Hotline—(615) 322-SAFE (7233). MyVUMC is a biweekly e-mail newsletter for faculty, staff, and students of Vanderbilt. However, if you feel that you are ill, please call the hotline at 888-312-0847 to be screened. A hotline is available at 888-312-0847 from 7 a.m. to 7 p.m. daily. Hotline for Employees, Patients with Symptoms. Please also call any clinic before you arrive if you have respiratory symptoms, so that you can be given a mask before entering the facility. “There have been many challenging questions from patients who are scared and confused and we’ve had a great team. These FAQs contain information about COVID-19 as it relates to the conduct of clinical investigation, operations, and sponsored projects. COVID-19 has hit Nashville’s largest hospital. Coronavirus (COVID-19) Resources Hotline for Employees, Patients with Symptoms If you are a Vanderbilt employee or patient with fever, cough or shortness of breath and are concerned about the coronavirus, call (888) 312-0847 to be assessed. The VUMC hotline … Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with COVID-19, caused by the novel coronavirus. Speros said the work from the clinician team has been impressive. Between 10-20 staff the hotline at any given time. This line is answered 7 days a week, 7 a.m.-7 p.m. “We were able to get a number not being utilized and hook that to the hotline, and get our schedulers trained as quickly as possible — all in the midst of sending them home to work.” About 200 nurses, nurse practitioners, physician residents and fellows are now involved in the clinician portion of the hotline, which is also active seven days a week, from 7 a.m. to 7 p.m., Central Time. Not regularly receiving VUMC Communications emails? The access hotline can be reached at (888) 312-0847. A new website, “Coronavirus (COVID-19) Information for Employees and Patients” has been created to serve as a repository for Vanderbilt University Medical Center COVID-19-related information.. “It’s been wild, the amount of calls and concerns and uncertainty from the community, and from our end, often having to change protocols on an hourly basis,” she said. The state's coronavirus hotline, which also played a "Thank you for calling Vanderbilt" recording at some points during the hold music, operates … More information about the State and Vanderbilt hotline are below: The Tennessee Coronavirus Public Information Line is (877)-857-2945. Vanderbilt Health currently only provides COVID-19 testing for our patients with symptoms or those without symptoms who are required to be tested before a scheduled surgery or procedure at VUMC. Hotline for Employees, Patients with Symptoms. ×The Vanderbilt Television News Archive is currently closed to in-person research, but is still fulfilling loan requests. Read more Given her progression of symptoms, I decided to leave work and visit a Vanderbilt walk-in clinic for COVID-19 testing. The line is open from 10 a.m.–10 p.m. We will combine our transformative learning programs and compelling discoveries to provide distinctive personalized care. The COVID-19 pandemic has brought forth increasing xenophobic acts of hatred and aggression against Asian Americans and Pacific Islanders. “It took a little bit of figuring out how to manage the calls at first because we had such a huge influx of calls very quickly. This line is available daily, 8 a.m.-5 p.m. Vanderbilt offers COVID-19 testing to current patients and employees. Asking them to sacrifice their weekends to cover this hotline, especially in the beginning when the volumes were astronomical, it’s been remarkable how everybody came together.”. Telehealth. by Nancy Humphrey In early March Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. The hotline is answered 7 a.m.-7 p.m., seven days a week. Vanderbilt will not be implementing the payroll tax deferment program included in the August 8 Presidential Memorandum.. “Alyssa and I have never met but we talk several times a day. Chaplin and Religious Life Main Number—(615) 322-2547 The website contains current information about COVID-19 prevention, updates from Medical Center leadership and from the Department of Infection Prevention, … The hotline started with three nurse practitioners, and additional staff were trained and brought on as the calls began to increase. If yes, they obtain the caller’s contact information and send a message to a group of clinicians working the hotline. Posted by Katherine Keith on Wednesday, August 19, 2020 in Community Messages.. Dear Vanderbilt Students, Last night you received a message from me regarding arrival testing and guidelines for on- and off- … “We had no issues with getting people to volunteer, even on weekends, when our schedulers don’t normally work. Vanderbilt implements emergency relief fund, extended sick leave to help employees manage challenges related to COVID-19. Vanderbilt offers COVID-19 testing to current patients and employees. But at its peak there were often hundreds of patients waiting for a call back. This line is for new and returning students and their families and is staffed from 8 a.m. - 5 p.m. CDT Monday through Friday. For all other travel, the March 2 guidance provided below remains in effect. If Student Health is closed and you are having cough, fever, or shortness of breath, please click here for a list of Vanderbilt Health COVID assessment sites and additional information. by Nancy Humphrey, News and Communications. “We reached out to all of our schedulers and said, ‘we need some help,’ and our team stepped up,” said Chanell Branch, MBA, vice president of Patient Access Services, who oversees the access hotline. At this time, VUMC clinicians will not test patients for COVID-19 who are not exhibiting symptoms- fever, cough and difficulty breathing. Call the Return to Campus Helpline at 615-322-4357. Additional guidance can be obtained by calling the VUMC COVID-19 hotline at 888-312-0847. The PHA Hotline is for reporting violations of COVID-19 campus protocols; the Fall 2020 Helpline (615-322-4357) you may be familiar with is for questions about … The hotline is answered 7 a.m.-7 p.m., seven days a week. A caregiver at Vanderbilt University Medical Center has tested positive for the flu-like virus, the health systems announced Wednesday night. If a patient tests positive, another team is assigned to follow up by telemedicine visits every other day to make sure they aren’t worsening. Initially, calls were answered until 10 p.m. “I was amazed at our team and how they were willing to do whatever needed to be done for our patients,” Branch said. by Nancy Humphrey, News and Communications In early March, Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. That night, I received a call: I was the first Vanderbilt University Medical Center employee to test positive for the novel coronavirus. This line is available daily, 8 a.m.-5 p.m. Effective immediately, Aetna will waive co-pays and member cost share for all diagnostic testing related to COVID-19. Ascension … For COVID-19 response, much of the focus is on Vanderbilt University Adult Hospital. Vanderbilt Health designated screening clinics for COVID-19, Travel guidance for VUMC-employed individuals - March 6, 2020. *Despite the ongoing surge of incidents reported, the Centers for Disease Control and Prevention (CDC) and the United States … Miller said working the hotline has been an experience she won’t forget. Vanderbilt University Emergency Contact Numbers. I’ve been really proud of Vanderbilt and how we’ve been proactive in dealing with this outbreak.”. The schedulers are managed by a team including Teresa Gillespie, operations manager for Patient Access Services. This number is (888) 312-0847. Copyright ©2021 by Vanderbilt University Medical Center. Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with the disease COVID-19-- 888-312--0847. Through the exceptional capabilities and caring spirit of its people, Vanderbilt will lead in improving the healthcare of individuals and communities regionally, nationally and internationally. Vanderbilt University Police Department Dial 911 from any campus phone Dial (615) 421-1911 from any other phone. “We didn’t know at first how many calls to anticipate, but we got appropriate staffing quickly and knocked those out as quickly as possible,” Speros said. EAD/Title IX Coordinator Main Number—(615) 322-4705. COVID-19 hotline established Vanderbilt University Medical Center now has a dedicated hotline for its patients and employees who are concerned they could be ill with the disease COVID-19-- 888-312--0847. They are overseen by April Kapu, DNP, RN, ACNP-BC, associate nursing officer for VUMC Advanced Practice and director of the Office of Advanced Practice, and Kyla Terhune, MD, MBA, associate professor of Surgery and Vice President for Educational Affairs for VUMC and Associate Dean for Graduate Medical Education for Vanderbilt University School of Medicine.. “It’s been great to see the teamwork between many people who have never met, working to get information out to all of our patients quickly and easily to keep them as safe as possible,” Speros said. Our group has worked so well to troubleshoot and answer questions, making sure we are giving out coordinated and succinct information to all of our patients and employees.”. VUMC’s COVID-19 hotline surpasses 20,000-call milestone, Message from Dr. Wright Pinson: Continued physical distancing is our most important tool, Register for the Healthcare Worker Exposure Response & Outcomes (HERO) Study, COVID-19 Vaccines and Allergies/Anaphylaxis, My Southern Health Blog: COVID-19 Content, Discover VUMC's breakthroughs in infectious disease, Information for Specific Diseases and Conditions, Monroe Carell Jr. Children's Hospital at Vanderbilt, Coronavirus (COVID-19) Information for Employees and Patients. The clinician hotline supervisors are Alexandra Speros, MSN, CNM, FNP-BC, APRN, a certified nurse midwife and family practitioner providing women’s care at West End Women’s Health Center and Vanderbilt Nurse-Midwives at Melrose, and Alyssa Miller, MSN, AGPCNP-BC, APRN, a nurse practitioner who provides primary care to the MNPS Employee & Family Health Care Centers. Vanderbilt’s insurance provider Aetna is taking significant steps in response to COVID-19. 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