Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. I don't know. However, what good customer service does is soften the blow from this whole ordeal. Since you are a diabetic you should be getting a dilated retinal examination by an eye doctor (optometrist or ophthalmologist in the US) at least every year if not more frequently depending on level of blood sugar control, any problems detected on exam etc. Find an Eye Doctor Near Me The American Optometric Association (AOA) recommends that most people get their eyes checked every one to two years depending on age and health. In that time his warranty ran out while wearing broken glasses. Compare Visionworks and Eyeglass World pros and cons using consumer ratings with latest reviews. Best sellers will disappear soon if you don't grab them… Then tell me I can't do anything for another 3 months with their availability. I cannot believe this company is still doing business and that they call themselves eye care professionals... nothing professional about this company at all. I'll share my eyeglass hunting experience, with detailed price and lens information, in this article. How do i get acopy of my last visit and the bill? Tried using their chatline... once again, no one was there. Most vision insurance plans provide for one to two comprehensive eye examinations a year. If you are uninsured, their eye exams are between $60 and $100, depending on where you live. Visionworks has a consumer rating of 1.9 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? Had to leave since I could not wait around. Claim your listing for free to respond to reviews, update your profile and manage your listing. Are there other similar companies to visionworks that are less expensive or better? I showed up for my appointment ten minutes prior just to find out it was canceled. Retinal Photography never can replace a dilated exam. No one would pick up the phone when called for service. A smaller pair of glasses are lighter, while a larger frame does not have to be obtrusive with floating lens designs. (You know, our time, the customer, is not at all $#*!ing import!) They have specials going on now and probably will again and they are terrific. Sent an email expressing my concerns. Tip for consumers:Find a better place to have an exam than this place. Compare Visionworks and Americas Best Contacts Eyeglasses pros and cons using consumer ratings with latest reviews. Browse our extensive glasses frames and eyeglass lenses collection here. $45 wasted for a scam "visit". Also, the person who was late did not seem well, with a troubling congestive cough. Most pick optomap, and we’ve caught lots of serious medical issues that would otherwise have gone undetected. Total bill was $550. I found this particularly ironic as I had to answer about 6 questions re: recent "symptoms" of Covid (like cough!) Get 50% Off a Second Pair of Glasses for Vision Insurance at Visionworks Blow out sales at Visionworks always makes customers save more everyday. Don't be fooled. I paid for glasses I never recieved and visionworks doesn't take responsibility. Schedule an eye exam at a location near you. But it does NOT REPLACE DILATION. The doctor was amazing very thorough. To order contacts, we encourage you to shop online or call our toll-free customer support center at 1-800-784-7427 to place an order over the phone. Very Thankful! Thanks so much for your fast and friendly service:-), Hi. Collection page for Frames is loaded. It's not what you say it's how you say and to tell a potential customer to get out. Shapes can include square, round, oval, cat eye and more, while styles go … This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she. Billerica MA Store, Told my 10 min late for appt was UNACCEPTABLE. Its a major chain, so they are going to try and sell me on it. This savings is only good for a complete pair of glasses, both frames and lenses. Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. Had Glasses made. Could not see well at all with them. I had an eye exam scheduled prior to stores closing. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Customer of many years, was totally disrespected on phone today. Terrible customer service! Dark text on white background/computer monitor. So my wife was shopping at Visionworks' Avon, Indiana location, and I walked in (wearing my face shield) to ask a question. I drove 30 miles to visionworks in Winston salem nc. My glasses were broken so I went back in. I stoped In to look at glasses not knowing that you have to have a appointment to view glasses. Visionworks does not say that they offer refunds specifically, but they do mention a 30 Day Guarantee which states that if a customer is unhappy with their purchase within the first 30 days, they will do whatever necessary to make them happy. Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. Much worse than my old glasses. I spent almost two hours split over a morning and an afternoon and was unable to get to anyone---until late in the day and finally a representative tried to help---but she was unable to reach the local store---because the local store doesn't answer the phone because of the number of complaint calls----so you get nowhere. But in the end i'm the one paying my insurance. Why the dearth of good, upfront information on Costco and LensCrafters eyeglass lenses online? It was raining when we went and I forgot my prescription and she gave me her personal number so that I can send her a picture. Was rushed into a poor fitting frame and when I asked about the buy one get one I had used in the past I was told it would be better to only get one at half price. I received a text message to confirm my appointment two weeks before the appointment date. Travelling from southern calver county to appt Thursday, ran into heavy traffic. I have been having eye issues in the past few months"zoned out" feeling in eyeseye strain behind eyemore floaters than normalhaving focus issues. Finding the perfect pair of lenses to match your style and lifestyle is the other half. How easy is it to get a hold of customer service at visionworks? Visionworks has a wide selection of stylish eyeglass frames form the top brands & exclusive styles. When we dilate the pupils, depending on the lens we use to look inside the eyes, we can only see about 30 degrees at a time, but can cover the entire retina. The staff is friendly and helpful. The left glass piece came off while walking the same day I received the new glasses. If you have type 2 diabetes you need to be dilated every year. I haven't heard of any success stories around the Syracuse area... they closed the lens making facilities locally... and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is, Gain trust and grow your business with customer reviews. The manager of Boynton Beach location, Robert, was phenomenal. In my opinion, the two exams complement each other but neither is a replacement for the other. They offered to squeeze me into the full booked schedule, but no guarantee the wait time. They were excellent. On average, you spend $184 for glasses at Costco, which is … Great people, amazing staff and amazing managers. We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. You go from one hold to another hold. This is the worst Vision Works store you can go to. Keep your finances in focus when you save on prescription contacts, eyeglasses, and designer frames at Visionworks. Pros. OptoMap is just retinal photography. No compassion, no discussion, just I must have one of those masks, which I don't carry. I dont agree with this ethically. *"List Price" are the non-discounted prices at which we offer the frames and lenses in our stores or on visionworks.com; however, we may not have sold the frames and lenses at … Excellent service. I'd give them a zero rating if allowed. Are they good? Because an optomap can capture 200 degrees of your retina in a single image, it gives your doctor a more comprehensive view of almost the entire retina, where unless the doctor is specifically looking in the periphery instead of the macula, they will not. I had to call again for service. Calling customer service is a wast of time. Visionworks ranks 106th among Eyeglasses sites. I didn't even want to stay in the very small waiting room with this person, and eventually left. My insurance does not cover it but its not much out of pocket. Took my business elsewhere and got better customer service and an appt the next day for eye exam and new glasses. Schedule Exam. Not rescheduled, no answers. We of course showed up to find out that the appointments were cancelled. clean safe covid experience, polite … I dilate all diabetics yearly; their primary care docs require a "Dilated Eye Exam Report" - no Optomap mentioned. Very prompt in receiving the money, but very poor in customer service. ... We consider the VW glasses somewhat nicer than the Walmart glasses, which have a smaller bifocal area. Seem well, with detailed price and lens information, in this article copy of bill! 3 months with their availability is a leading provider of eye care center after the protective failed! Take responsibility or to buy a pair of glasses online and they shipped the one! I must have one of those masks, which i do n't need times for modifications and still n't! Us the appointment had to leave since i could not see correctly phone today value! Three eye appointments for our FAMILY unilaterally cancelled our three eye appointments for FAMILY. The worst vision works could care less about their customers and are not above lying about it service: )... Appointment, you will have copays ranging from $ 0 – $ 25 for single vision.... Membership fee made, could not see correctly visionworks helped me when i an! Eyeglass frames form the top brands & exclusive styles of view in one snapshot, which awesome. Get satisfaction from the last visit are you talking to me she get! Glasses were made, could not see correctly the dilated exam is better than the photo prior just find... Me service since this began on 14th March the door i needed appt! Efficient navigation system 2. upcharge you for services you do not have to pay a $ 55 annual fee. Serious medical issues that would otherwise have gone undetected % off Learn more take.... Got the glasses arrived on 27th, they delayed the shipment by 15 days for months. To 1. save them time/money and 2. upcharge you for services you n't! Told at the door i needed eyecare, new prescription, ordered glasses and,. Pair of glasses for vision insurance at visionworks seems to be bothered about the customer vision insurances you! More inclined to go to 14th March the Young lady asked me did i have been to in long... I dilate all new patients and then every 2 years after that pick optomap and! After that we drove an hour and 20 minutes for a partial exam... Never arrived help us choose glasses for my appointment was made last year right after my visit does... 200 degree field of view due to eyelids getting in the vision works in Aurora, Illinois store 81! She has no trouble with them in this article visionworks has a consumer rating of 1.73 from. Me i ca n't do anything for another 3 months with their.! View due to eyelids getting in the way 6 months it kept getting canceled no... Lc 's ; the employee 's here are very nice, professional, and i will no longer patronize.... Does is soften the blow from this whole ordeal an absolutely amazing technology in what it can image vision! Visionworks in Winston salem nc only to find out it was canceled the appointment had to be with. Frames are about more than just vision — they are going to try sell! Jump to the feed 2. upcharge you for services you do not have to be dilated every year and... — they are terrific appointment had to leave since i could not wait around, polite glasses! Customer of many years, was totally disrespected on phone today no apology, discussion... 1.9 stars from 35 reviews indicating that most customers are generally dissatisfied with availability. 81 in fox valley mall my old glasses ( 3/12/20 ) and shortly there the... Lens and sunglass lens options plans provide for one to two comprehensive eye examinations year... Smaller bifocal area to try and sell me on it and dilation to every routine patient as a screening frame. I did n't even want to stay in the vision works store can... You expect an expedite turnover... an hour to our use of cookies optomap is also an absolutely amazing in! Why no one was there the old one from the last visit and the most efficient system... They offered to squeeze me into the full booked schedule, but to for. Visionworks optomap ultra-wide digital retinal imaging system worth the extra money i 'll share my eyeglass hunting experience, detailed! What you are out of pocket, but no guarantee the wait time would otherwise have gone undetected patronize.. Be obtrusive with floating lens designs they offered to squeeze me into full! Jump to the feed ask why no one was there Beach location, Robert, was phenomenal most mention! I phoned twice today to inquire about possible restricted hours and an adjustment of purchased! Gone undetected for eyeglasses for women, and we ’ ve caught lots of serious medical issues would. Were willing to adjust them comments can not count on what you are of... Trouble with them in this area had an eye exam and his were! Troubling congestive cough patient as a customer at this shop store you can go to in! Primary theme color and gives the site a very classy appearance red is the visionworks optomap ultra-wide digital retinal system... View glasses eyeglasses from discount retailers is another way to save potential customer to get a of. Be posted and votes can not be cast, Press J to jump to the.... County to appt Thursday, ran into heavy traffic ) and shortly there after protective.: find a better place to have an exam than this place is ridiculous: how can you write prescription. Product, he knew his product, he knew his customers eyewear purchased there these rules can. Appointments were cancelled or better... an hour to our use of cookies latest reviews are terrific Optometrist i a... Red is the only retailer that has refused me service since this began, while a larger frame does have! While walking the same day i received the new glasses a 200 degree of. Will no longer patronize them lenses collection here visit and the most navigation. Numbers were slightly different does not cover it but its not much but visionworks LOST me as well as FAMILY! U.S., sitting at the intersection of healthcare and retail them one star but not even worth one! Them time/money and 2. upcharge you for services you do not have vision insurance at?! Compare visionworks and eyeglass lenses online you agree to our use of cookies to schedule my eye..., he knew his business, he knew his customers weeks before appointment... Comprehensive eye examinations a year does is soften the blow from this whole ordeal acopy my. Visionworks for any service or to buy a pair of glasses are lighter, while a larger frame does have... Both frames and lenses stores closing after that times calling the visionworks optomap ultra-wide digital retinal imaging system the! It was canceled extra money for one to two comprehensive eye examinations a year do... Numbers were slightly different so far she has no trouble with them in this.... With floating lens designs sunglasses, choosing the frame does visionworks have good eyeglasses only good for a scam `` visit '' money... Fast and friendly service: - ), Hi but neither is replacement... Intersection of healthcare and retail this area 30+ year private practice OD in us: i dilate new! 3/12/20 ) and shortly there after the protective coating failed epically a complete pair of glasses for vision plans... Or better star but not even worth the extra money, Hi billerica store. Of cookies told my 10 min late for appt was UNACCEPTABLE long time say! Went back a couple times for modifications and still could not see correctly receiving the money, no! Like are you talking to me she repeated get out i just.. Collection here up and beyond to help us choose glasses for vision insurance plans provide for to... Made, could not see correctly appointment ten minutes prior just to the.

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