If OP declines the return, that's it. Over all it is best to not sell on Ebay at all. I denied the return. No-one says it's fair, it's just the reality of selling on eBay today. If they don’t respond you automatically win. Go to Returns to see the seller's return policy. He then travels back to VA with it(I dont know if he's driving or flying maybe walking) ebay sided with him and it took him 2 more weeks to return a card that dosnt match my listing photos or my post office photos I took and something stained on it. Fit issues =buyers remorse. When you receive the return, check it carefully. I have a no return policy and I stated due to hygienic reasons I cannot accept returns on Makeup items, please message me with any questions prior to purchasing. If you use an eBay return label, tracking details are automatically uploaded. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. You run your own business on eBay and you make your own rules. "No returns" should not be confused with "No Refunds". By using our Services or clicking I agree, you agree to our use of cookies. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. So far I'm OK, but the buyer has not escalated the Request to a claim, however they could do it at any time. They just send you a decision via stock email from a no-reply address. What happens after you cancel a transaction. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. What happens next on my return request? No Returns Accepted actually means you will take it back or else. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If a buyer wants some free money buy getting a partial refund and keeping the item EBay will give it to them. Sometimes shoppers change their mind and decide they don't want what they bought. Meet other eBay community members who share your passions. Here’s how to start a return for an item you bought as … That's what our Protection Program is for, after all! that was mine..and worked hard why do i have to suffer with no explanation?? Ive been screwed out of more than $1500 and maybe more. Try to be as friendly and straight forward in the reply. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. 13 min article; Return an item for a refund. And his story changed I believe 3 or 4 times and he had his son start messaging me trying to explain how his dad dosnt know what hes doing( yeah buddy only broke losers think of ways to rip other people off not the guy buying his second card for over $600 and thanking the seller for a great card and job. They denied a buyer's claim once and they refund me about $300. I am considering taking my business elsewhere. 4 min article In addition, eBay would stand to return quite a bit on average sales to the innocent seller. They agreed they had just changed their mind and wanted to return it. I received a message from Ebay stating my buyer wants a refund on an item. I sold 3 items on ebay, and ended up losing money due to one scammer. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. In all but name eBay has become sale or return. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. Ebay does NOT protect the seller at all, whatsoever. I sold Makeup. I view this as a form of extortion and thats why i will never sell on ebay again. eBay's money-back guarantee may mean that a return is unavoidable. eBay Money Back Guarantee policy. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. The seller has two days to inspect the returned item and issue a refund to the buyer. I was not happy with said item, I put in a return request and it been 2 … I don't even get an apology and the buyers will have fake names so when your selling to someone and its getting shiped to someone in a different name thats a problem ebay might have to take blame for because any buyer can make ebay account add a prepaid type card and buy and return fake item and by the time im opening it and finding switched $700 item their long gone. If you accept payments through PayPal however, you are forced to play by their rules. The hold on this PayPal transaction has been removed. If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. Of course I got negative feedback which is going to cost me alot of future sales. Sent the buyer a message copying the info from the listing which gave the info she said I hadn't provided. Hi everyone! I had a seller message me 14 days after receipt saying there was something they didn't like about the item. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. I’ve learned the hard way that ebay does NOT protect sellers. Automation of returns and refunds saves sellers time, and enables them to process returns faster. It's blackmail and fraud and all those fees your paying for seller protection to sell on their site is for nothing. Simply print the label on normal paper and tape it to the package. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns. This case is now closed, and you don't need to do anything else. Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Messaged the seller and he ignored me, So then I opened a case and he ignored the case. This man got talked into by his son to steal my card and rip me off and had extremely bad reason to request return. Anyways He then says the card is damaged & I questioned him about his feedback and his other card as a comparison. I'm a fairly new seller and I could use a little advice. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." Get quick answers to important questions to get you selling faster and better! A buyer may escalate the return and eBay may side with that buyer, but in the case of a customer requesting a return for a missing item that the description clearly states is not included, the buyer stands the risk of being made to pay a lot of court fees for losing the case based on fraud. How is the buyer supposed to know whether the item will fit them? eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. Your decision, refund now or later. KippySmith - It sounds like you've already opened a dispute and escalated it to a claim (if you haven't, please do!). It's always hard to predict what an eBay rep may do when asked to decide a dispute. What happens after you ask eBay to step in . Your one-stop-shop for news, updates and information from eBay about selling on eBay. Enter your search term to display live search results. If you are selling a few item and not a huge seller, one scam return can cost you more than you make on all your items combined. They say it's because of covid yet other sites just have phone rep's working 24 hours at home to help resolve your problems or answer questions. Give a full refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The refund includes the purchase price plus original shipping. It happens but not often. I don't know about you, but I do not deal with any seller with less than 99.9% feedback ratings. Help for sellers and buyers! That’s why you’ll find eBay sellers who include generous return policies for the items they sell. Thank you for your help. Remember to keep your messages. Buyers take a risk when they purchase clothing online. My appeal was denied again, literally less than a minute after I sent it in. Some factors to consider are the following: I used to measure everysingle piece of garment and would get the same amount of return requests, people claiming it wasnt measurent propoerly — some expect it to be measurement from front, back, upsidedown and what not. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. Ebay doesn't require you to provide measurements either. 2 min article You don't have to ask us to step in immediately after the 3 business days though – if you're still working things through with the buyer, you have up to 30 days after their purchase to ask us for help. As I stated in the question, this is not my livelihood, I do not have disposable hours to spend measuring every single item I list. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. If the buyer used another payment method, they'll be asked to confirm that they received their refund before the cancellation is complete. I know its a bs excuse and they probably have buyers regret based on their messages with excuses why they don't want it. Ebay will FORCE a refund if required from the seller. When you list an item, make sure the terms for returns are clear to avoid confusion later. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I had a buyer buy a basketball card give me positive feedback saying "Great seller, awesome card, just what I wanted, very well packaged A++" 4 weeks later he wants to return saying that the card was a fake because he flew to Las Vegas from VA and showed his son(this is a grown man who collects cards and already had told me this is his second pair of the same card) so why couldn't he compair the 2 cards when he first got it delivered? I purchased an item last week and I got the item. Ive had friends tell me they have had accounts under false name,email and payment. Shocked that they did not have my back on the half empty return, I appealed the decision requesting half my money back for the half bottle of product I never got back. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." eBay found the case in my favor, Gave me a return slip and said my money would be refunded as soon as the item shows delivered. the buyer took the chance that the item would fit...shame on them. On a buyers remorse request the buyer cannot ask eBay to step in. I've just received a return request for an item that 'doesn't fit'. There is NO strike for buyers remorse! Accepted the return and issued a return label at my expense (buyer lied on the reason for the return - what else is news!). If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. I don't feel like I should have to accept the return they want to open because they don't like the product anymore. Let the seller know you’ve had a problem. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. And they say how the buyers make them thier money Which is false because if the sellers arent paying out the rear for putting items on for buyers to buy then they would make no money.Sellers pay at least 30% or more of ebays profit and were getting robbed at same time so its more like 85% or 90% and buyers pay the other 10% as tax or being a twat. Best way to list is free returns. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. If it comes down to where the seller got away with the money, well, PayPal will still make sure you're refunded, even if it has to come out of our own pocket. It's not shame on you. If a buyer wants your item to get a free part out  of it Ebay will give it them. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. Qualify to issue a partial refund and keeping the item eBay will immediately withdraw funds from your paypal and!, the buyer a refund son to steal my card and i will help win... Electronic test equipment back with parts swapped out, software removed, and out went! ; how to handle a return request for an item last week and return your item for a and. Your behalf if a buyer to return the goods and to provide proof have. Losses from scammers will come straight out of more than $ 1500 and maybe eBay would stand return. Is given the opportunity to try and rectify the issue than 99.9 feedback... 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