Wayfair Overview. Very helpful and courteous. I love wayfair , I love shopping on line more than anyone else . I bought the lingerie chest and matching nightstands and they were beautiful, just as photographed. I ordered before from them. The rep don't help at all I had to assemble because they didn't explain about it being complicated. When you buy a Zipcode Design Francine 7 Drawer Chest online from Wayfair.co.uk, we make it as easy as possible for you to find out when your product will be delivered. Furniture Stores in Boston, MA. Thanks again Abby. | Read 21-40 Reviews out of 60,360 It's nice to see that some companies still actually take care of their customers! They shipped the sofa 5 or 6 days later and I had to return it because I did not wanted. The shipments fast . Let the job openings begin! I tend to read all the reviews of an item before I purchase it, so I understand the common pitfalls before I click "purchase," and if there are enough common negatives stated about that item, I generally avoid ordering it - so that may be why I'm satisfied with all the purchases I've made from Wayfair. Read customer reviews and common Questions and Answers for Hooker Furniture Part #: GCSR1005 on this page. We are looking forward to hearing back from you. Wayfair Customer Service is the best I have ever come across. Occasionally something might be damaged in shipping and customer service reshipped immediately. Prompt delivery and products quality! Great experience with Wayfair. My experience was so much different than what I read below. Overall, Wayfair.com is a great place to buy furniture at affordable prices. Two months later when i questioned where my order was they said their ad was incorrect and i needed to send them an extra $1950 to get my order. I have purchased a number of items from Wayfair from bathroom sinks and faucets to furniture. Called and they sent the same replacement cushions. Share your voice on ResellerRatings.com When you buy a Lane Furniture Manual Recliner online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. I contacted them immediately and told them, although I had signed for delivery I was unable to check for damage and was seriously disappointed in lack of customer service. I am happy to say that everything went extremely well. They arrive in a reasonable amount of time, in good condition (and packed appropriately), and match the description of the items online. When I called and explained, they offered to replace the damaged parts at no charge.... And when they realize how many parts for damaged they offered to send an entire unit. It's so great to find reputable, dependable retailers in today's world! However, with a wide variety of products, there is a wide variety of qualities, sometimes with lower quality options being the more widely sold. First time purchase on Wayfair was a shag rug. Furniture is a big purchase, and you want your delivery to be quality. We got all the parts. GhostBed Mattress Review 2020. The order confirmation said it would be 8 days for delivery and indicated no headboard.Checked with helpline, they said delivery could not be brought forward and there was no h/b - by now the offer on their website had been changed, and the bed was in the sale with no h/b.Delivery took place after 3 days, as sales agent had promised, but no H/B.They said they woild listen to the tape of the call, but failed to respond and clearly didn't bother.Deceitful and misleading - don;t buy from these bandits. I ordered a replacement part and was told I would receive it in a couple of weeks. I’ll wrap up this review to say, please give Wayfair a chance. I love Wayfair and will continue to shop with them for many more years to come!!! Delivery is so slow and all the items you order do not all come together at once. Great, I love a bargain, and as a young new homeowner, it sounds like a lifeline. Zero hassle returns. Wayfair Furniture Set reviews: Very disappointed customer. Positive experience purchasing XL twin frame, Sealy mattress, sheets, blankets and light blocking curtains! After explaining the issues they gave me a complete refund within 10 minutes, A bad situation made good. Will shop with them again!!! Companies are only as good as the solutions offer during a mistake, and Wayfair is TERRIBLE! Both times the customer service department bent over backwards to insure we were satisfied. The cons: Not all designs are flawless -- follow the reviews for the best rated options. Read customer reviews and common Questions and Answers for Ebern Designs Part #: W001477113 on this page. There customer service is the best in the industry! They arranged for pickup, FedEx came the next day, rug is gone! I accidentally ordered everything in my cart instead of the one item I wanted. With over 15000 items to choose from across all their categories, there could be a good find waiting! So many terrible reviews scared me. Ordered new sofa back in Nov, told delivery beg of Feb. Had e-mail from Wayfair 30th Dec saying will soon be on It's way, then e-mail 2nd of Jan from delivery company saying as soon as they've got it they will ring or e-mail for delivery. It’s delivered right to my door. This means that you will not receive the full amount you paid for if you are returning an item. Exactly as described. Consumers complaining about Wayfair.ca most frequently mention customer service, delivery date and credit card problems. Its a great product at a great price. They were in the Babcock selection by Lark Manor. Appalling fraudulent service and awful company to deal with I ordered and paid for 8 items in the sale boxing day at 17.44 (I have evidence confirming this) on 31st December 2020 not only were the items apparently not available after completion of the sale but they have taken the available funds from my partners debit account and 4 days later after they cancelled the contract of sale we are still waiting for the money to be returned. Order a matress from them in all a fine matress but they advertised I was getting a huge discount $999 for $350 but in reality the website had it for $419 and amazon had it $339 I was thinking I was getting this amazing matress because what $1000 matress wouldn't be great when in reality I got average. They also offer outdoor furniture, baby and kid furniture, rugs, home appliances, décor and pillows, storage, and lighting. They offer such a wide array of furniture manufacturer options, and some of these options offer sturdy materials, such as pine, spruce, and other wood, and also well-built craftsmanship. Had one tack missing from my barrel chair. BBB accredited since 3/10/2003. Share your voice on ResellerRatings.com The customer support team was so nice and apologetic. !Reply from Wayfair UK5 days agoHi Rachel,We are sorry to hear of the issues that occurred with your order. My cats love this tree They were on it before wed even finished building and not a day goes by that they dont go crazy on it A must have for any multi cat house hold. So far, and I have ordered many home decorative items, beach chairs, rugs, small kitchen appliances, wallpaper, etc. When it comes to your own comfort, your own body is the only North Star. I will never buy from them again or would recommend to anyone. So, if you are going to purchase your furniture from Wayfair, then read this post from start to finish. Ordered from wayfair for the first time last week and the product came damaged and was not what I was expecting. 10/10 Wayfair, our custom will be returning again very soon. That saw end of September 2019. But why am I being told different things by different people. Following my last review, I was sent the reply below which is not a reflection of what has happened since: My issue has not at all been resolved! I'm here today as I'm yet another to add to the ever growing list of people who ordered 'Open Box' offers and Wayfair cancelled them all saying not available. Definitely will buy from wayfair again. I had to do a return due to my mistake in ordering it wrong, it only took days for them to pick up the return from me. Overall, I like browsing their website and seeing the great sale prices for unique items. I have been waiting for a desk for so long, keep getting told it was on back order by some and then getting told its DHL's fault by other people at wayfair. We are very sorry for any inconvenience your order has caused you. I love investing in my house and making it our “home”. I've had the opposite experience from the bad reviews (I was surprised to read those) and hope it continues this way! Expensive furniture sold by the US-based company Wayfair is at the centre of a bizarre conspiracy theory involving allegations of child trafficking, which has been spreading online. Finally real customer support, and not an another Indian call center. Even if the box looks damaged they will still bring it to you, leave it, and tell you to call Wayfair. Good experience, but sometimes the items aren't spot on to the description? They started to expand to garden furniture in 2003 before adding more and more items as time went on. Affordable great quality the pieces that I chose came fast and really added to my collection. I will definitely be buying from them again! was swift. Not anymore. The shipping was fast, and the furniture of decent quality of the most part. When Wayfair first started trading they only sold storage units for CDs and a small amount of other storage furniture. First is that when issuing a refund, the total amount will have shipping fee deduct for the returns. Wayfair has been around for a long time and knows what they are doing. It could have been warehousing or logistics. I have always been a little sceptical, but liked the desk and it's price. Ordered via phone to see if they could speed up delivery. I called FedEx, who had shipped the order, and they pretty much said there was nothing they could do, to open a claim and they would reimburse. Okay so I was sooooo wary to purchase from Wayfair because of the terrible reviews online everywhere, but I decided to chance it because they had a coffee table I was in love with at a really good price. We’re dealing here with a relatively young brand, but many years of research stand behind it. The shipping process is another positive review of the Wayfair online store. By Brooke on 2020-08-16 12:59:23 . Their ratings, comments, experiences and opinions can help you to find out if Wayfair is the best furniture and home decor provider for your living room, bedroom or other room. Look forward to buying from them again Dar Bourdo. I’ve ordered many items from furniture to rugs to outdoor swings. Read customer reviews and common Questions and Answers for Latitude Run® Part #: W004309614 on this page. I’ve purchased a couch, a bar table and stool set, a bed for my memory foam mattress, a coffee table set and probably a few more things I’ve forgotten. They have anything and everything you could possibly think of, want or need for your home. It’s a beautiful couch and we love it! An I’m very proud of you those kids need a place to sleep . I have had a problem with a couple of items but only due to the company that made it nothing to do with Wayfair in any way. 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