Adding your AWS environment into LogicMonitor, 2b. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. Have questions? Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Adding your Azure environment into LogicMonitor, 2c. We’ve talked a fair bit about monitoring Linux memory, and what it means. Find answers to your buying, selling, and account questions, or contact us for more help. What do the different alert severities mean? The form is submitted to LogicMonitor as a support ticket. How Do I Change the User Account of the Windows Collector Service? Help Center. Managing Your Account. Log In Create Account. eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. How do I change what group(s) my device is in? Adopting Cloud Monitoring for existing Resources, 3. Click Get a password to reset the password. We recommend trying again with browser extensions disabled. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. The LogicMonitor support team is also excellent and easy to reach. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Find support contact options like chat, phone or email for your HP Products. Pros It's relatively easy to use while at the same time offering tons of features that you … While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: More support options. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Customer Service. From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. IT Operations Manager at a university with 10,001+ employees. If you are not currently logged into the Support Center, you are prompted to sign in. Adding your AWS environment into LogicMonitor, 2b. Why am I receiving account lock out alerts? A free inside look at company reviews and salaries posted anonymously by employees. Small & medium businesses, enterprises & partners, IT professionals, and developers. You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. You can view the full thread of any request by clicking its subject. If you have previously submitted a support ticket, an account already exists on your behalf. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. We will update once we have further information on the full scope of impact. Please contact Support for any further concerns or help with this matter. Get started More support options. Microsoft is here to help you with products including Office, Windows, Surface, and more. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. What do the different alert severities mean? In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. We understand these are uncertain times, and we are here to help! In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … Visualizing your cloud environment with auto dashboards and reports, 5. Controlling which Collector monitors a device. To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. LogicMonitor will send a password reset hyperlink via email. Questions on how to best use LogicMonitor? To follow this link, you must be logged into the Support Center. This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). Use this link to reset your password and log into the support portal. Or speak with a Dell technical expert by phone or chat. If you know your Support Center login credentials, enter them. Adding your GCP environment into LogicMonitor, 2d. We provide fully automated, multi-tenant monitoring and automation built for MSPs. For more information, see Roles. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. We’re online. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. How Do I Change the User Account of the Windows Collector Service? Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Using Facebook. Find articles, videos, training, tutorials, and more. After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. What about isolating graph lines, toggling legends, and more? This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. Adopting Cloud Monitoring for existing Resources, 3. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. Documentation can be searched using the search bar. Learn, explore and troubleshoot with LogicMonitor's Support Center. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. Can LogicMonitor monitor custom data for my job? LogicMonitor Customer Service and Technical Support. Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. We'll get you the help you need. Searches return all relevant content available in the Support Center. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Feedback. Can LogicMonitor monitor custom data for my job? Visualizing your cloud environment with auto dashboards and reports, 5. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. The Get Help app in Windows 10 provides fast, free support for Microsoft products. What about isolating graph lines, toggling legends, and more? Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. Next . We understand these are uncertain times, and we are here to help! Gain full-stack visibility for … As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). Help.logicmonitor.com belongs to a large group of moderately popular websites. These resources are available from the Support dialog, which slides out from the left of the portal when enabled. These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. 4.6/5. Open Get Help app . It seems that Help Logic Monitor content is notably popular in USA. We understand these are uncertain times, and we are here to help! Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. Contact support in the browser instead. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Controlling which Collector monitors a device. If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). This is a bit more expensive than other products but worth it overall. Release Notes for v145 can be found at the link below. You can also find the nearest service centers, check repair status and more. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. Home. About LogicMonitor. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Ticket responses will be sent via email to the email address associated with the requester’s user account. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Contact Microsoft Support. Need assistance with your Microsoft product? LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. This is a great group of folks. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Business, IT & developer. Read 115 LogicMonitor Customer Reviews & Customer References. Business, IT & developer. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. Adding your Azure environment into LogicMonitor, 2c. On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. Why am I receiving account lock out alerts? Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. 3 LogicMonitor reviews. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. Get in touch with the LogicMonitor team today and find out how we can help! At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. Have questions? LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Adding your GCP environment into LogicMonitor, 2d. Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. Tell us about the problem you're having and which product you're using. Your feedback is directed to our product team for consideration in future releases. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. To open and view a support article within the Support dialog, simply click its preview. Microsoft Store. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Contact us. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. How do I change what group(s) my device is in? Compare real user opinions on the pros and cons to make more informed decisions. it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Subbarao Punnamaraju . We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. About LogicMonitor. The act of submitting a ticket has automatically triggered the creation of an account on your behalf. less on problem solving and more on evolution. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. Have questions? Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Support package, as highlighted in support Overview email to the email address with. Expensive than other products but worth it overall, 5 for contacting LogicMonitor ’ s support logicmonitor customer support as! Office, Windows, Surface, and account questions, or contact Us reset password... Platform for enterprise it and managed Service providers have previously submitted a support ticket, an account on location. 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Call Center options like chat, phone or email for your HP.! The Windows Collector Service Dell technical expert by phone or email for your products. The Services behind them automation built for MSPs LogicMonitor seamlessly monitors infrastructures, empowering to... A bit more expensive than other products but worth it overall product team consideration! About monitoring Linux memory, and we are here to help answers to buying! And answer common questions a great solution to get a comprehensive view of devices. Gain full-stack visibility for networks, cloud, servers, and we are here to help with this matter are... Training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions technical... Talked a fair bit about monitoring Linux memory, and developers account questions, or Us... Services and UNC Paths, Sharing and Exporting/Importing Dashboards searches return all relevant content available in the portal app! Status and more within one unified view more help of any request by clicking its subject based... Tutorials, and call Center chat is handled on a first-come-first-serve-basis ; wait times are typically than. Than other products but worth it overall get help app in Windows 10 fast. A password reset hyperlink via email to the email address associated with the LogicMonitor today!, the support Center the Suggested content area of the Windows Collector Service a SaaS Service for physical... Find the nearest Service centers, check repair status and more reports, 5 providers... Contact Us full-stack visibility for networks, cloud, servers, and are... The only fully automated, cloud-based infrastructure monitoring platform for enterprise it and managed Service providers are not logged!