An update for any interested. thanks for the emails! It works well enough for a short time. Please let me know if you see further problems. I have the same issue here. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. @xshopper @Barrett_Crowe Question to you guys who got logged out within a small amount of time. I guess it isn't a unique issue. Make sure your light switch you are trying to replace has a NEUTRAL wire, without this Alexa will NOT WORK. I agree that support has been awful for what could be a great product if it worked properly! I looked at Lutron and they look great except you have to have a Lutron hub for the switches to talk to. I would start by checking WiFi signal by each switch with something like an iPhone or similar small antennae. The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. @Lars I cannot speak for everyone, but can of my own experience…. Resetting the breaker every 2 days is not a great long term solution! In only a few weeks I've had multiple issues. Installation is e asy into existing residential applications. This caused a failure when refreshing user’s auth tokens blocking future access. I just received an email from Leviton stating that they have upgraded the firmware for their smart switches to deal with the disconnect issues. Their support never responded to the issues. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. It started working correctly and has been for 6 hours now. Any Ideas? New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. It SHOULD work through the phone app - but it doesn't. Also… every morning at 5:50am a command via ST turns on several sets of lights. Can’t get this plug to work with Smart Life. I'm running Unifi AP-Pro access point with a Unifi controller. Hey @lars looks like I am having to log back into the Leviton app just about every day. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross … Does anyone know of a fix? Same problem here with their Z-wave line (DZ6HD / DZ15S / DZ1KD). I've returned two units and now I'm on my third with the same issue, so I figure it's not … But you can have HomeKit do all the automation and control. My advice: a. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. Now, I have some devices that don't respond to a reset. All work perfectly except the leviton wifi. I reset my breakers all the time with them. They obviously have an issue that they don't care about. Keeping my fingers crossed. Often disconnects randomly and then comes back on its own. When I switched the load and line, I see the status light on the switch blinking, but it will still not operate the light. I am using the Classic App, which may or may not make a difference. Hi all, we have deployed a fix now. I’m having the exact same issue. My last attempt, yesterday, lasted a few hours before I was logged out again. Select Residence Settings to edit the Residence. They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton app. The devices showed as disconnected. I have a couple of Koogeek plug modules that are rock solid. Decora Smart Dimmer Switch. In return I got an extremely uninformative pdf document titled "Why do my Decora Smart Devices With HomeKit Technology Go Unresponsive?" @Lars I was able to access my switches via the “My Leviton” app, but not via the Smartthings app. Press question mark to learn the rest of the keyboard shortcuts. Leviton's Decora Smart accessories with HomeKit technology are designed to streamline home control using HomeKit-enabled accessories. Here is some upper support guys. I've been using my Apple TV as the hub for now. I yanked all mine out and sent them back after a week. Maybe you can get an answer from them. After factory resetting the switch it seems to work fine for a couple of days and then goes AWOL intermittently. It can be installed from the Leviton app. I have never lost connectivity via the my leviton app at all. As for automation, I am not sure, as I noticed the devices being disconnected and would delete/reinstall before my automation would run. This important fact is buried in the middle of the documentation. Third: The Leviton Smart Switches do not … Use the free my Leviton iOS or android app to add/name devices and to control them individually or as a room with a single button push. I have not been able to reproduce the time variance. Do any of those on this thread also have these cameras in use? The integration can last for minutes or it can last hours before it goes offline. And obviously isn’t responding on HomeKit. You can't even add a smart button for Leviton's plug-in dimmers and switches, which is too bad since those devices don't include a physical on-off switch or remote control. I actually kept one of the homekit/wifi switches installed, the one located closest to my wifi router .. it has never gone offline. But it still has no connection. Additionally, third party devices in the “Works with SmartThings” program allow expansion of the solution to include door locks, cameras, water shutoff valves, and other smart devices. Control your lights and loads from anywhere using the free My Leviton app. I'm very satisfied with the engineering (though not the button design) of the Lutron Caséta and will use those instead. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. When I installed Leviton’s 4-Button Controller, I replaced that Z-Wave switch with a Decora Smart Wi-Fi switch and assigned one of the controller’s buttons to toggle that light on and off. I also have Koogeek devices and an Ecobee thermostat and they work just fine. I ended up removing all of mine, they were just too much hassle. If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Even though I'm using an AppleTV 4G as a hub, I would still have to buy the Lutron hub. 1. Use a wi-fi controlled light switch to dim large chandeliers and recessed lights whether incandescent, CFL, or LED. A pain in the butt but only took about 2-3 minutes to add back into my routines. I now have it up to about 75% reliability (sometimes it stubbornly refuses to reconnect). Leviton dw15s 3 way smart switch install light flickering or not working at all (one way) Devices & Integrations Rob_Tak_Seamin (Rob Tak Seamin) October 11, 2018, 3:49am The only way to get them back is to turn the circuit breaker off and back on again. Thanks for checking in and letting us know an investigation is in the works! you can pull out the dimmer rocker on the side of the switch, that will disconnect power to the switch then just push it back in to get power back to the switch.. it's easier than going to your breaker box to shut it off.. the instructions refer to this feature as "air gap", I had 4 of these installed in my home and some would occasionally go unresponsive here and there.. Smartthings is not detecting manual changes in the switch but is able to control them. I had the same issue yesterday with one of my Smart Dimmers. It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Yesterday there was a firmware update and since then it has become a dumb switch; will not show up in the leviton app at all. Here's this morning's log: Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 8:01 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (1h 4m connected, 228 KB, last Kitchen-WAP) 8:01 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (26m connected, 93.2 KB, last Kitchen-WAP) 6:56 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:30 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (13m connected, 29.1 KB, last Kitchen-WAP) 6:30 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 6:16 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 86.2 KB, last Kitchen-WAP) 6:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 5:37 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 94.8 KB, last Kitchen-WAP) 5:36 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 4:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 105 KB, last Kitchen-WAP) 4:56 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 4:16 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 123 KB, last Kitchen-WAP) 4:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 3:36 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (39m connected, 99.2 KB, last Kitchen-WAP) 3:36 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11 2:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (44m connected, 234 KB, last Kitchen-WAP) 2:56 am 04/13/2018 Leviton Switch-02E6E5 disconnected from "iot439" (1d 16h 30m connected, 4.58 MB, last Kitchen-WAP) 2:16 am 04/13/2018 Leviton Switch-02E6E5 has connected to Kitchen-WAP with ssid "iot439" on channel 11. I would just like a standard on/off switch that works with Homekit and Alexa! I guess in the long run, that's still better than switches that don't work! @Lars. As others have said, I had to cycle the breakers to get them to respond. I haven't upgraded yet to see if it really works. For you technical people out there that are curious, the problem came from an updated library on Leviton’s server together with an incorrect header from SmartThings. Other than the addition of the dimmer rocker on the side and the green LED below the switch (which can be set completely off, to be on when the switch is off, or to be on when the switch is on using the Decora Smart Home App) these look essentially identical. I would get rid of them but I HATE the look of the Lutron ones. Any suggestions? 1 Like I am using HomeKit as the controller and AppleTV4G as a hub. Same with me. Wow, great info. I have to remove them and totally reinstall them in Homekit. Unfortunately this device can only work with the Leviton’s app. I just installed a decora smart dimmer to control 4 lights in an atrium. Looks like it’s having issues again. I have deleted the devices and “My Leviton” app a number of times now. It provided three possible causes, none of which applied. I went through the laborious reset several times and realized that's not going to be a solution. Yes you need lutrons hub. I’m wondering if they are somehow interfering with the switches as video baby monitors can operate on 2.4 GHz which is the same as these WiFi switches. I wonder if for some reason the device is somehow sending an invalid character sometimes while trying to get a DHCP address? In the My Leviton app select the menu button in the lower right corner. Like This. Set up was done and MYLeviton app downloaded and it started to work. How far apart are the nodes from the hub? Use a smart switch dimmer to brighten lights to 100% for dinner prep and dim to 50% for a romantic evening. What a difference! Works with Amazon Alexa and Google Assistant, No Hub Required. Apple® HomeKit technology provides an easy, secure way to control HomeKit-enabled accessories using Siri® voice control on your iPhone®, iPad® or iPod touch®. carlsp8877 (Carl Sperling) November 5, 2018, 11:41am #37. I’ve killed the breaker, removed it from my Home, and took it out of the wall. Their switches look good as well but they don't fit a standard cover plate. Odd as I have had great performance when I switched over to z wave.. what are you using as your hub? Scott Dudoussat Director of Technical Services, Energy Management, Controls and Automation - New Orleans T: 504 736 9810 x223 | F: 504 253 2957 | C: 504 289 2953 Leviton Manufacturing Co., Inc. www.leviton.com | sdudoussat@leviton.com, Thomas Morgan Director, Product Management, Energy Management, Controls and Automation – New Orleans T: 800-229-7256 ext 247 | C: 504-265-2398 Leviton Manufacturing Co., Inc. 4330 Michoud Boulevard, New Orleans, LA 70129 www.leviton.com | tmorgan@leviton.com. Leviton have done a terrible job of supporting their product. On the Leviton app, it says “Accessory Not Reachable”. If you hold it too long and it turns red it will factory reset it. Would you be willing to share the cron code? Every couple of days the Leviton devices come up as "Not Responding". Replaced with lutron. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit My elgato eve bluetooth light switches have been rock solid, have never seen a single one of them go into the dreaded not responding status, both of mine have been in operation for over a year now. The only way I found to get them working again was to do a hard reset by turning on and off the breaker in which it does not make any sense. I have actually reached out to them multiple times (I have the same exact issue as OP on the DZ6HD / DZ1KD / DZ15S Zwave). I attributed poor wifi.. especially if the switches are installed in a metal gang box.. since I was already running Hass.io, I replaced the switches with the leviton z-wave versions and have had 0 issues with them ever since. Leviton Switch not working/no response Up until today, my Leviton HomeKit Switch was working fine. To echo xshopper, I’ve experienced the same thing. For the Lutron devices, do you have to buy their hub? The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton app. "Alexa, chandelier off" Alexa: "ok" - chandelier turns off. I am having this same issue. I've had one installed for one year and it rarely worked. Use the free My Leviton iOS or Android app to add/name devices and to control them individually or as a … This will NOT work with a 'dumb' switch on the same circuit. Yep, there not reliable. 2. Leviton Switch stopped working. I have 4 of these installed as well and they all suddenly went unresponsive tonight. Third: The Leviton Smart Switches do not require a hub. They are rated for 1800W and the draw from CFL or LED bulbs is not enough for the switch to work. They must know they have a defective product so all they do is duck and deny. These Leviton Decora switches suck, the support sucks, and that useless pdf document sucks. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … I am having this exact same issue again! Thanks everyone for the info. Other than the addition of the dimmer rocker on the side and the green LED below the switch (which can be set completely off, to be on when the switch is off, or to be on when the switch is on using the Decora Smart Home App) these look essentially identical. Their firmware seems to get stuck after joining WiFi but before obtaining an IP address. Since my original post, the problem has gotten worse. If it is still not working properly, it may be necessary to review the selected time zone. Smartthings is not detecting manual changes in the switch but is able to control them. You are not the first to post about it here. Sometimes will disconnect for 24 hours+ and then you need to do a factory reset holding the up button for 15+ seconds. DO NOT disconnect any wires. Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. WARNING: If you have a light controlled by 2 (or more) switches you must ALSO purchase and install a Leviton DD00R-DLZ at the second switch. No update should be necessary except for logging in to Leviton again in case you were kicked out (go into Leviton smartapp and restart the login process to Leviton). Does anyone have a clear way of getting the Leviton switches in the unresponsive state? Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ I will be sure and email the Leviton reps provided! There are many wireless Leviton solutions to add to your Samsung SmartThings Hub. The firmware update process can be ran through a couple of different ways through the Leviton Decora Smart app. I had to restore switch back to factory default and then add it back in. The only way to get them back is to turn the circuit breaker off and back on again. Leviton smart switch Decora DZPA1-2BW. Works with Amazon Alexa and Google Assistant, No Hub Required. If I go into the smartthings app and manually refresh the switch, it does detect the state change but won’t do it automatically. It has not gone 24 hours since ST app update on the 12th I believe it was. I’ve been in contact with them with a detailed description of the problem. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. It uses the latest generation of Leviton’s dimming technology for smart lighting control for a single LED bulb in a hallway or a strand of holiday lights, ensuring LEDs do not glow when off. I wanted to wait several hours before reporting. I tried restarting my hub but didn’t help. I went through a lot of trouble installing them but, despite that, I’m about to pull them out and replace with either Lutron or Wemo dimmers. What I did was create a cron that checks avahi-browse for the switch not responding then send it a station-reconnect thru my UniFi API. I also contacted tech support with details of my issue. Its very annoying because I have automation based on when these lights are on or off. I'm done with Leviton. and kudos to MikeB for being right on the money. THEY SUCK!! One interesting thing I see is that when I sort the list of connected devices, the Leviton device shows up in-between the device names that start with a number and the device I have that starts with "A". Wiring this smart switch was easy considering I am not an electrician. After deleting the device, re-adding it, and then logging back into the SmartApp, it can last a couple/few minutes or hours. 1) find the app & link the accounts (worked flawlessly) 2) use the discover on the website (not via the device, my Alexa devices could not discover it) 3) issue a command to make sure it took. Reliable, and they work! Was any of your leviton devices actually offline for real at the time and could you or an automation have tried to send a command to it? @Lars. Thank You just checked and they are back online. @Lars, Powered by Discourse, best viewed with JavaScript enabled, Control of my Leviton WiFi switches stopped working yesterday. I’m having the exact same issue. I also have 9 smart outlets which are not dimmers and much less expensive and they work with Smart Life app. @Lars Thanks for the patch, as well as an explanation of the issue!! My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! That seems to reset them for a couple of days. Use the following as a guideline to determine if you have a Neutral. With power to the box turned off, unscrew and remove the wall plate and existing switch. I have entered the issue on Leviton's support site but no reply yet. It’s the DH15S model. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. This is great for your coffee maker to turn that on and off and it also works perfectly say for example a standing fan. Is there a update I need to do? This is a appliance model. The first option is to simply tap on the settings icon in the top left hand corner of the app after opening it, and then by selecting “Update Firmware”. Thanks. The pico remotes are nice too. I finally spent the time to remove the Leviton SmartApp, reinstall it, and add the WiFi switches back into all the scenes and SmartLighting stuff. This is a new build of a house and I figure all the wiring must be correct, but I'm not sure what can be going on. I couldn’t turn the lights off nor could I reset the switches by holding them down. That seems to reset them for a couple of days. Engineered to work with sensitive, low-wattage bulbs, ensuring “off means off”. I updated the firmware on all of my devices last week and have not lost connectivity yet. @lars I see this was solved about 2 months ago but i am having the exact same issues as above. In the classic app a switch will show “OFF”. Some are Z-wave, most are Leviton Wifi and one is a Halo unit. Once I delete and re add the wifi devices to ST it has typically been lasting only a few hours. Easily replace your existing single pole or multi-way switch with the new Leviton 15 amp universal led/incandescent decora smart Wi-Fi switch to allow control from anywhere. The hub is why it’s reliable. Coincidentally, my daughters showed up today with their kids and two baby video monitors in tow. Every couple of days the Leviton devices come up as "Not Responding". I have 5 installed in total and only 1 was acting up. It uses their clear connect protocol. The fix seems to be working. Read the instructions to avoid any unnecessary problems with the installation. If I ever get a reply, I will let you all know. Smart outlet wifi . Installation should be performed by a professional electrician, not all structures are wired the same; therefore, results may be different than described below. 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For example a standing fan enough for the switch but is able to control them and 1! I did was create a cron that checks avahi-browse for the Lutron hub now..., Google leviton smart switch not working, No hub Required working properly, it can last before!, control of my issue rest of the wall plate and existing switch Decora switches,! Those instead smart switches do not require a hub device, re-adding,. Your light switch you are not dimmers and much less expensive and they look great except you have leviton smart switch not working!