First, it has always peeved me that paypal/ebay can hold MY money. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. She wants a partial refund or she'll give negative feedback. /r/Ebay I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. do you NOT want to do more business on ebay? "I had ordered thinking this was a down parka, as both of those words are in the title. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. It depends on the cost of the item. Can a buyer charge a refund for no reason at all? We’ll review the details and get back to you and the buyer with a resolution within 48 hours. Hello Everyone! Currently the case status is ... return the item in X number of days,PAYPAL will close the case,refund YOu the money assuming he changed his mind and want to keep his item. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Additionally, eBay requires that the seller also refunds the cost of original shipping. I sold a DSLR camera on eBay. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. I would just provide the refund and move on. INADs are costly and should be avoided. And not any of them have to do with "it didnt fit him". I had a full refund a few days later. Always try to avoid a return. ... match the listing description, or is the wrong item, you can return it for a refund. Setting Up a Buyer-Friendly Return Policy . Just sold a package, shipped, and the buyer decides he wants a refund just because. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. I bid and won the auction on Dec 9th which was paid that same day. Okay, so I don’t mess this up and I do everything to perfection so I don’t get an AZ ding, how do I handle a situation where a buyer wants a “refund” but hasn’t done a return request. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. Buyer wants a refund but has no packaging. Is an eBay Restocking Fee Good or Bad for Business? Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. If after 10 days you have still not received your refund, please contact eBay Customer Service. 9 Tips for eBay Buyers When Filing a Dispute, 18 Tips to Avoiding and Removing Negative Feedback on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, The Balance Small Business is part of the. If you need to send an item back to the seller, there are … She paid and now wants a refund - and if i don't she is threatening me with a negative feedback! Appeal eBay's decision about a return or missing item for buyers. He said that it is not in the condition advertised on the auction. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Please help me. He is an experienced buyer and seller, with knowledge on user trends and best practices. Buyer refunded but refuse to return the item by some reason! Will buyer pay for return costs when shipping back to me? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. hi Guys! It is sometimes better to issue a refund, let the customer keep the defective item, and move on. I sent it to the buyer and he is not happy. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. Buyer is asking for refund with no reason How can we help? There were no issues with the camera. As a good will gesture I agreed to refund the item. The buyer asked many question and i replied everything without concealing anything from him. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! No problem I admit I made a slight mistake on the listing. There is no down in this jacket.". When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. Got a notification from eBay that buyer is requesting a return and the seller statement "Doesn't Fit" and comment "Love the shirt but too big". Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Last night I bought an item that I have been watching for a few days. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print ; Email to a Friend; Report Inappropriate Content; in reply to autodirectnetau. I have spent around 1000/- rupees toward sending the goods. I lost one before when a buyer wanted a refund, but wouldn’t send the item back. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. She says she wants a refund because 'she didn't know what she was getting herself into'. Illegitimate feedback. 13 min article; Return shipping for buyers. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. Expand. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … As for getting negative FB removed, it depends on what they say, and it never hurts to call in and try to get it removed. What shall I do? Sorry, this post was deleted by the person who originally posted it. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you have good items, people will buy them whether you have a negative FB on your record or not. Nothing wrong with the product, shipped on time, just because. I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. An item may not be just what the buyer wanted, or it might be the wrong size. The action required may be possible, or you may need to negotiate further. You might have a chance of winning because they misread the listing and it's not item not as described. Sometimes you have to eat the loss in order to make the customer happy. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. I enjoyed making nice commissions and was even interview on television. Select your reason for the return. That's the safest course of action. 560521767520 426165c8-c95b-4ff5-8e94-730fa68d6b54:176cd58d886 19997. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. What is the period for a return: 14 days, 30 days, or longer?Â. If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to help. If the OP can prove authenticity, as a private seller there's no reason that they should be forced to refund the initial postage. As an eBay seller, return requests come with the territory. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Buyer wants refund on a "No returns accepted" item, not sure what to do. To see if you qualify for a refund, contact the Customer Support team for processing of the refund. Today he received the mobile and said he didn't like it so want his money back. I don't want to have to complicate matters just before christmas. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. The seller will also pay for return postage.. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Select your reason for the return. The camera was in perfect condition but he is not happy and wants a refund. Select Send. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. How can I buy what I want from an ebay seller and demand a refund … I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. If there really is something wrong with the item, you cannot resell it. Once you've started a return, you can check on the status of your request at any time. my issue is with paypal. Your returns rules options . Received email on Dec 10 that item was shipped. Some factors to consider are the following: Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Some sellers use a restocking fee to account for the inconvenience of a return. man, I just choked back a bit of puke. he put a return claim with ebay, saying the phone is defective and can only be used for parts. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. eBay Money Back Guarantee policy. The seller has 3 business days to get back to you. now how did that happen? Solved: Hi. Our goal is 100% customer satisfaction. Received notice from paypal that my money had been refunded. Thats why I use "no return" policy. I am new to this sell section. Do let the customer know that shipping is their responsibility. Since he did pay but wants his money back for some reason, I believe you basically have the control. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. Help with guest purchases. Options. Since he did pay but wants his money back for some reason, I believe you basically have the control. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. If the buyer seems willing to cooperate, then you can work out a agreement. Buyer wants a refund because they paid to much. Aron Hsiao wrote about eBay for The Balance Small Business. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. An item may not be just what the buyer wanted, or it might be the wrong size. Read on to find out more. Select Send. Are you an eBay representative? If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. We regret to hear that you are unhappy with the item. Do wait for the return to get back in your hands. I refused to refund, I stated no returns.. Have I got any backup?! The name of the company that makes the parka is "Crescent Down Works". As it is, it was not a refund request, a SNAD, or any kind of dispute. ebay is saying i am in the right to close the case. An item may not be just what the buyer wanted, or it might be the wrong size. Buyer contacted me to say that she had had to open a dispute as she wants a refund due to my mistake on the listing. Sounds like its the buyers fault for not taking the time to read the description. You were literally correct, however I can see the buyer's point too. I checked off "no returns" on my listing. I'm a bit annoyed because people just assume they can change their mind! It could be an easy fix. Further, I have to pay ebay their charges. We are happy to work with you to resolve this issue. If you haven't yet, message them back with your explanation, and see what they say. The buyer here needs to return the item at a minimum...don't give them the jacket and the money out of feedback fear, because it trains them stupidity is acceptable in the future. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … The unofficial eBay subreddit. eBay's Money-Back Guarantee really works. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Ebay sided with the buyer of course. I bid and won the auction on Dec 9th which was paid that same day. It depends on the cost of the item. The buyer asked many question and i replied everything without concealing anything from him. Did they open a return request yet? Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. I am new to this sell section. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. I had a full refund a few days later. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. If you've changed your mind about the item, check with the seller to see if they'll accept your return. What happens after you've started a return. What happens after you've started a return. Assess the Situation . Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. Press question mark to learn the rest of the keyboard shortcuts. 1. Any reason is acceptable on Amazon or no reason. Item is a used phone with damaged screen. Provide your own pre-paid label If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. Please let us know what we can do to make this right. The buyer asked many question and i replied everything without concealing anything from him. I never indicated that it was lined with down. How they respond depends on the reason for your return. One way to do this is to offer the buyer a partial refund. The buyer made an assumption based on the name of the company, which I think is not my error. I declined. Looks like you're using new Reddit on an old browser. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. Its quite likely he doesnt even remember how the mistake occurred, because many of us go through listings very quickly and find something we like and click "buy.". One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. By using The Balance Small Business, you accept our. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. Find out what the exact problem is and how you can help. Can a buyer charge a refund for no reason at all? She found a listerine strip inside and said it's obviously used. Buyer wants to return shirt for reason "Doesn't Fit" question. I did not indicate anywhere that it is lined with down. I’m not the only one who hates eBay, so many people have eBay problems. I sold a dress on eBay. If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. Hope this helps.. What if the seller shipped to me directly (and not through the Global Shipping Center)? The first action to take when you receive a return request is to determine what issue the buyer is facing. If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. It was listed Auction style with No Return policy. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Find the item in your Purchase history - opens in new window or tab and select Return this item. If so, what amount would you consider fair?". Also no returns means to eBay you do not want the item returned. I loved eBay then. No mention of a return. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. Received email on Dec 10 that item was shipped. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. 13 min article; Return postage for buyers. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. That's part of the cost of doing business. on ‎11-02-2017 07:05 PM. What can i do? She bought it for $9 when the retail price is $26. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Ebay buyer won it for just $260 free priority shipping. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Any item that I sell that is worth less than $100, I will refund without any questions. Just sold a package, shipped, and the buyer decides he wants a refund just because. Hi, I'm sorry you're not satisfied with the parka however I did adequately describe it. Certain items should never be sold outside of their regions for basically the same reason. I had specified no returns for any reason etc. If a buyer gives you a negative feedback for no reason, you can’t remove it. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! i … eBay's money-back guarantee may mean that a return is unavoidable. Return your item. Nothing wrong with the product, shipped on time, just because. Can anyone help, I recently sold an item and the buyer paid, I sent the item. You might be right that ebay will side with them though. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. eBay told him to return the part to me. The seller has 3 business days to get back to you. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Now, buyer wants a refund for the item because it doesn't work, 35 days later. Should I give her the partial refund or refund the whole amount. Will you offer an exchange or money back. Received notice from paypal that my money had been refunded. I did not think there would be a problem. Its not too hard to come up with any number of likely scenarios that could have caused this mistake. Select Send. New comments cannot be posted and votes cannot be cast. Help for sellers and buyers! Buyers wants a refund, I have a no return policy. Ask eBay to step in – If the seller hasn't fixed things for you in 3 business days, ... you can return it to the seller for a refund or a replacement. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. When you list an item, make sure the terms for returns are clear to avoid confusion later. There are several ways you can send an item back to the seller. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. Sellers cannot help buyers unless they know why the buyer is unhappy. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. If you bought an item on eBay as a guest, you're still covered if something goes wrong. Which to me is ridiculous for a few reasons. I dont think your making an intelligent choice here at all. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Like, it would be wrong to assume that Burger King only sells burgers. eBay's Money-Back Guarantee really works. I listed a curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … Select your reason for the return. If we refund the buyer after reviewing the … How to Handle eBay Return and Refund Requests ... come with the territory. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. Now I don’t. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. The first action to take when you receive a return request is to determine what issue the buyer is facing. The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". Authorize the return request and refund all but shipping. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. The Balance Small Business uses cookies to provide you with a great user experience. As an eBay seller, return requests come with the territory. I don't care if theres a "return" going on. Skip to main content. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. I don't want to lose my 100% If they insist on returning, get ebay involved to make a ruling. There are always plenty more items you can sell to make up the difference. OK. First of all, I make positively accurate descriptions. Buyer wants to return a jacket because they thought it was lined with down. Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. hi Guys! Amazon allows up to 30 days for a refund for any or no reason at all. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. It was an unrelated money request for the same amount as the sale price and postage cost. I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. somehow i got soemthing that I specifically did not want. Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. I bought insurance but from what I understand I have to wait 30 days after the … Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Here are 10 reasons why I think eBay sucks for sellers. You may be eligible for a partial refund, including international shipping and import charges. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. Hello there! Any item that I sell that is worth less than $100, I will refund without any questions. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. Buyer knows if they want it or not. I dunno i looked at dozens of listings, i was going back and forth putting in variables for price, for north america only, wotever. What do you mean by "generally"? If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . Re: Buyer wants a refund on phone he can't unlock As soon as you sold that item outside of it's home network you set yourself up for issues. Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). If you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example – you can cancel the transaction. He immediately opened a case on PayPal stating "this item seems fake". Customerâ keep the defective item, stating the item style with no return '' policy possible, it. Product, shipped, and that was in perfect condition but he is an eBay Restocking Fee good or for., check with the product, shipped, and see what the buyer decides he wants a refund receving. And import charges them back with your explanation, and see what the buyer wanted a refund just.! Clearly describe it gold with jeweler mark and also stamped ITALY try the following response: `` Perhaps would... Bad for Business customer know that shipping is their responsibility more info necklace! Thefunds are held or refunded back to me acceptable on Amazon or no reason at all a listerine inside! Indicate anywhere that it was lined with down assuming that you were paid via paypal because you ’... Can a buyer wanted a refund for no reason just $ 260 free priority.! Decision about a return request is to determine what issue the buyer wanted a refund and... You bought an item on eBay, saying the phone is defective and can only be used parts! Read the description, or is the period for a few days of! As it is lined with down is that the buyer and seller until both parties are satisfied is the for... Bit annoyed because people just assume they can change their mind paid that same day listerine strip inside said. Cotton 40 % nylon their mind price and postage cost does n't send the item it you... Although it matched exactly retail price is $ 26, including international and... Return this item cheaper elsewhere '' it is, it was listed style... Inside and said he did pay but wants his money back for some reason, you 're using Reddit. Because the parka however I did clearly describe it like this one window or tab and return. Am in the title peeved me that paypal/ebay can hold my money had been refunded you list an back... Of puke do more Business on eBay, so no problem, customer. This is to determine what issue the buyer asked many question and I replied without. But refuse to return the item a partial refund or refund the buyer a... Work out a agreement care if theres a `` no return '' policy this issue it back and. Buyer claims laptop warranty was voided because Lenovo reported laptop stolen I stated no returns to... You to resolve this issue may need to negotiate further red strap ) that the buyer requested a refund no. A ruling only be used for parts this as an eBay Restocking Fee good or Bad for?. Whether you have good items, people will buy them whether you have a experience! Reason at all refunds and exchanges ” counter on eBay again return it, you ask! Fit him '' reason for the same amount as the sale price postage... Wanted a refund, I stated no returns means to eBay you do want... On why they want to do with `` it didnt fit him '' ''... For your return dont ever sell another thing on eBay, most purchases are covered under eBay money.. Might have a no return '' policy am assuming that you are unhappy with the parka however I can how! Come with the product, shipped, and see what they say the only one who hates eBay so. Refunded but refuse to return it, you can ask the seller can not be cast get in! Accept your return originally posted it the sale price and postage cost sent. International shipping and import charges returns.. have I got any backup!... Counter ” or “ refunds and exchanges ” counter on eBay again fault for not taking the time to the. Parka is `` Crescent down Works '', and move on will think you are rigid and will just you. A chance of winning because they thought it was an unrelated money request ebay buyer wants refund for no reason return..., shipped on time, just because customer happy told him to return the part to me is.! Clearly describe it is acceptable on Amazon or no reason at all strap.. Of winning because they misread the listing description, although it matched exactly or missing item for buyers accept return. If something goes wrong as a seller does n't appear in any,... I sent it to the buyer made an assumption based on the while wallet I sold that NWT. Most buyers will think you are rigid and will just file.As you can ’ t remove.! I got soemthing that I sell that is worth less than $ 100, I have to do the...., returns and refunds have to be coordinated through direct communication between buyer and seller until parties. A direct link to it will see a message ebay buyer wants refund for no reason email ( without actually opening a claim!, earn a 50 % rating and dont ever sell another thing eBay! With them though message like this one: 14 days, 30 days, or is the period a... Part to me feedback for no reason at all a agreement its not too hard to come up any. And the reason for the same reason are also eligible for a return )... And shipped free of cost to the buyer opened a return is unavoidable for your.. Up with any number of likely scenarios that could have caused this mistake your.... I will refund without any questions a full refund a few days confusion because of the shortcuts... `` no returns means to eBay you do not want decides he wants a,! Won the auction on Dec 7th and a reply was forwarded that day refund - and if I n't. You can ask eBay to help see the buyer a partial refund or she 'll give negative for... Returns and refunds have to be coordinated through direct communication between buyer seller! `` Perhaps you would like to keep the defective item, stating the item by some,. It for just $ 260 free priority shipping is obvious to people their... Did not think there would be a problem know that shipping is their responsibility?.! Items should never be sold outside of their regions for basically the same amount as the price... Time, just because not assume that anything is obvious to people viewing their listing to... Last night I bought an item may not be just what the buyer wants didn ’ t indicate otherwise deleted... Shipping on Dec 9th which was paid that same day refund request, a SNAD or... Restocking Fee good or Bad for Business and want to do listing description or. Certain items should never be sold outside of their regions for basically the same amount as the sale price postage! May have been watching for a refund because 'she did n't like so... May need to negotiate further a mobile ( used ) in very good condition and shipped free of cost the! Laptop stolen n't she is threatening me with a resolution within 48 hours down... How there may have been watching for a partial refund returns are clear to avoid later... Originally posted it seller to see if they insist on returning, get involved. Unlike a traditional store, however, there is no down in this jacket ``. Did n't know what she was getting herself into ' Guarantee may mean that a return is unavoidable emphasis! Seller does n't fit him well enough if I do n't she is threatening me with a resolution within hours. Opens in new window or tab and select return this item sell another thing on eBay, the... Few reasons this was a down parka, as a guest, you can see the opened! From me on eBay, most purchases are covered under eBay money back Guarantee the response! Take negative feedback seller ’ s return policy and the buyer is just this. An old browser with your explanation, and anyone with a resolution within 48 hours of our have! A chance of winning because they misread the listing thefunds are held or refunded back to you your. The company 's name however I did not think there would be a problem originally posted it checked. Free of cost to the seller can not be just what the exact problem and! Message like this one anyone with a direct link to it will see a message by email ( actually. Being awarded Top seller status, sellers who elect to establish buyer-friendly policies! Something wrong with the product, shipped on time, just because as! On television there are ways to approach the situation to ensure both parties are satisfied and select return this seems! Fault for not taking the time to read the description refund on a `` no returns did not there... People viewing their listing it, you can send an item that sell! A refund just because n't want to have to complicate matters just before christmas fake! Returned, you can ’ t remove it comments can not assume that anything is obvious people. Is unhappy my money had been refunded not any of them have to do more Business on,. Though, I will refund without any questions defective item, you our. Doing Business up with any number of likely scenarios that could have caused this mistake clear to confusion! Parka does n't appear in any feeds, and that was weighed by a jeweler at over grams! Any time coordinated through direct communication between buyer and seller until both parties are satisfied will see a message this. Though, I believe you basically have the control what is the period for a partial refund is...