Technology has brought some relief to the executive housekeepers to monitor guest floor operations. Too much of a sanitizing chemical, for example, can put housekeeping personnel at risk of injury. The department of housekeeping is that branch of a hotel which primarily deals with the general upkeep of the hotel and the rooms and any other services that are included there in the hotel Every hotel offers the basic facilities of laundry, dry cleaning and many other such services to make the guest feel comfortable by also offering specialized services to them Each instance won’t account for much, but once you add it up, it’ll soon look like time better spent on actual housekeeping tasks. We piled up the latest tech trends within the hotel industry. And for the purposes of this discussion, these solutions will be kept bipartisan by not citing specific companies. This alone helps dramatically to meet the demand for 24-hour room readiness, especially once the PMS is linked to airport timetables so hoteliers know when guests’ planes have arrived at the terminal. Green Technology is also used to describe sustainable energy generation technologies such as photovoltaic’s, wind turbines, bioreactors and solar systems. With third-party travel websites playing such a prominent role during the research phase of the purchasing funnel, it’s this customer volatility and peril of negative reviews from housekeeping slips that should make any manager or owner only ever accept flawlessly clean rooms at all times. Even though there are exceptions and properties with excellent teams in place, for the most part the passion and motivation for going that extra step just isn’t there anymore. Want to stay smart, keep current on restaurant technology, too? This last part is doubly true when managers and senior executives are also actively participating on the app because this type of direct access to the corporate level can act as a form of career mentorship and an incentive against departure from the job. Of course, because housekeeping is such a labor-intensive job, the department has been somewhat resistant to change. Is the room ready? By Sayed S. El-Houshy Demonstrator, Hotel Studies Department Faculty of Tourism & Hotels Alexandria University 20132014 Latest Technologies Used in Hotels 2. All this will add up to fewer onsite injuries, translating to less time off work and fewer disability claims. If so, we invite you to review our editorial guidelines and submit your article for publishing consideration. It was on current trends in Indian hospitality. 1. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. All of these can then be tackled in terms of whether the results are immediate or evident over a longer period of time. Millennials are especially fond of this style of self-guided education. Moreover, you may not be able to afford to have a full-time, certified group instructor to lead multiple shifts of workers through a series of exercises right after lineup. Reach out to the managing editor of Today's Hotelier at We’re also able to use cooler water as opposed to hot.” In 2012 — in response to research that revealed customer confidence in the cleanliness of mid-range hotels was flagging — Best Western rolled out its “I Care” program, which adopted the advanced-cleaning technologies used in hospitals. For example, a stained towel or frayed rug can yield the lowest score on TripAdvisor – one star out of five – with no mention of any other perceived flaws. With so many websites coming up, which has eased the process of making reservations. Of course, these contemporary systems are all built upon integrations for more seamless cross-departmental communications as well as mobile apps to notify housekeepers already on the clock. Learn how your comment data is processed. In fact, a recent survey found that as many as 4 out of 5 guest would abandon a hotel booking due to an unclean guest room. Technology has brought some relief to the executive housekeepers to monitor guest floor operations. Another leading solution is Quore’s Cleaning Plus, with a marketing message that states: Smarter housekeeping means guest-ready rooms. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction. The use cases for technology in hospitality seem to grow every year, and savvy hospitality businesses are transforming these guest desires into stylish semi-public spaces where guests can engage tech on their terms. The overwhelming consensus is one of getting back to basics – that hospitality is and will always be a people business. The good news is that next-generation technology solutions can help ensure that guest rooms are cleaned effectively, and in a timely manner. Second is the desire for 24-hour room readiness. One would think that since the development of trends serves to meet guest expectations, enhance service delivery and improve efficiency, the housekeeping department being the largest in virtually all hotel properties, and considering that it is a cost center, not generating revenue, would attract the use of current technologies. While such factors as price, location, service and amenities tend to carry a lot weight, cleanliness invariably ranks as the most influential factor of all. We use cookies in order to improve and customize your browsing experience and for analytics about our visitors. Technology has brought some relief to the executive housekeepers to monitor guest … “Quore lets you clean faster, easier and all around better,” touts the company on its website. Poorly cleaned guest rooms lead to passionate outcries of dismay on TripAdvisor, Yelp, Google Reviews and, often, on the hotel’s own website. Embracing the influence of modern trends and guest expectations, hoteliers are aptly […], Hotel Technology News - Weekly Dispatch The first session on day one of the IHC convention was presented by Sareena Kochar, General Manager – Housekeeping, Lemon Tree Hotels. Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited. The core problem is that nowadays the job isn’t seen as part of a career with a clear path of upward mobility. Dustbins − They are used to collect daily garbage produced in the hotel. Lastly, a problem specific to certain geographic areas and with a greater tendency to occur in housekeeping over any other department is the potential for a language barrier to affect communications. Agilysys Research Study Explores The Key Attributes of Guest Experience Management, The Ascott Limited Selects RMS – The Hospitality Cloud As Sole Property Management System, Budget season is over, and hotel owners/operators are breathing sighs of relief now that they’re through with the arduous weeks — maybe even months— of prepping annual budgets and taking care of a backlog of […], Workforce communication and engineering/housekeeping management technologies solution provider Quore announced that it will be exhibiting at HX: The Hotel Experience Powered by AAHOA for the first time next week. -Glenn Haussman. He has seen a dramatic change in housekeeping because of technology, especially at the Bardessono Inn and Spa in Napa Valley, Calif., which is scheduled to open in February 2009. Hotel cleanness – is a concept that is perceived in different countries in different ways. While the morning lineup will forever be a great tool for teambuilding, the daily agenda established therein is obsolete the moment the meeting wraps. Stay Connected Get the latest on business communication trends, tips, news and announcements sent right to your inbox every week! Many guests are even beginning to include these kinds of technologies in their online hotel search criteria, so hospitality businesses that lack them may eventually find … It makes the housekeeping staff to move it around and carry large number of items in one go while keeping and cleaning the guest rooms. Dusting Cloths − They are soft cloths used for wiping the surface dust. Energy efficient light bulbs that are responsibly recycled when no longer of use; A water-based cleaning system allows housekeepers to clean most campus surfaces with technology that converts water, electricity and a small amount of salt into an effective cleaning solution. Besides payments and an easier way to gain entry to hotel rooms, NFC technology can also be used to personalise a guest’s experience at a hotel or resort. Attendees visiting Booth 1220 will see […], Hospitality is seemingly a perpetual state of transition, and industry leaders agree; 2020 is positioned to be a truly pivotal time for travel. In effect, ‘real-time’ means instantaneous updates to housekeeper schedules and room cleaning orders for the most efficient handling of priorities and a drastic reduction in paperwork. “The truth is that housekeeping has a huge impact on guest satisfaction. Is it clean?”. 1. “People underestimate the importance of housekeeping,” wrote a respondent in a recent Starfleet Research survey. In particular, The Umstead has implemented tray detection technology from Axxess Industries. In stride with the diversification of the accommodations industry, airlines have likewise expanded. Flexibility is a requirement, given the number of day-to-day logistical challenges and variables involved in housekeeping management. Much like the advantages of deploying new software interfaces, the key benefits here are heightened accountability and huge savings in labor costs. It’s also useful to send automatic notifications to a smartphone and personalize services (e.g: notification that enables a guest to control temperature of the room). New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has been accepted as a … With technology deployment already proving to be exceedingly effective in other departments, it’s time to make it work for housekeeping. todayshotelier@naylor.com to learn more. But the next biggest factor almost always has to do with housekeeping. Moreover, a high rate of absenteeism makes shift scheduling more cumbersome than it should be, and increasing employee turnover translates to more lost productivity due to the requirements of onboarding and job shadowing. Should a guest room serviced for a family of four on vacation be cleaned differently than a room for a business traveler in town for a meeting? While you could simply put your team in front of a big screen and play an exercise video for them to follow, motion detection technology gives your associates immediate feedback on their form so they can improve. Adobe Stock. New technologies in cleaning solutions: Stress management: Amenities and guest experience : The power of motivation : Current trends in hospitality in India. Cleaning 12 to 15 guest rooms per day takes its toll after many years on the job, especially when improper techniques or movement patterns are used. His experience encompasses hotel properties around the world, both branded and independent, and ranging from luxury and boutique to select-service. These rehabilitative stretches that promote good posture and join alignment are commonly referred to as ergonomics, and they are what will let your housekeepers truly thrive. This site uses Akismet to reduce spam. With easy swapping of electronic files, all information can be kept fully up to date so you teach only the most current brand standards as well as block potential legacy issues. For that reason, a housekeeping management solution deserves a lot of serious attention. Several technology solution providers offer function-specific platforms that enable hoteliers to maintain a high level of housekeeping performance across multiple properties. In addition, all movements can be recorded so you can track performance and monitor for improvements, all without an instructor present. The housekeeping department is confronted by a series of issues stemming from both the need for management to heighten efficiencies and an individual employee’s desire for better working conditions. Hotel Housekeeping 7 It is responsible for keeping all of its equipment operational. As for operational analytics, the same modern software that will help you automate shifts and staff communications will also allow you to better track cleaning times and more easily identify gaps in performance, floor routes or inventory. Some sophisticated solutions can automatically balance room attendant assignments based on stayovers versus check-outs, room type considerations, the number of registered guests, expected arrival time of guests with pre-assigned rooms due to their VIP status or online advance check-in of arriving guests and multiple other factors, even taking room-to-room travel time into account. By connecting with the property management system (PMS), check-ins at the front desk can instantly be relayed to the executive housekeeper who can then automatically ping his or her team about the updated priority list. The Executive Housekeeper needs to be very flexible and spontaneous in dealing with guests. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Because the customer is always right, understanding how the modern traveler judges the efforts of your housekeepers gives us a good perspective by which to decide what course of action … Incidentally, cleanliness is not the only aspect of housekeeping that can have a profound impact on the quality of the guest experience. Nowhere is this reinvestment in our own associates and managers more necessary than for our housekeepers and other related departments, because they account for the most payroll-by-man hours. At the most basic level, there are mobile apps that can be white-labeled for your organization and used as instructional compendiums for new recruits. Make your service easy for your customers to use. Computers can now being linked to the telephone system in each guestroom. Cleaning Up With High-Tech Housekeeping Tools. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. Information and Communications Technology (ICT) is one such advancement in technology which has positively impacted the housekeeping department. Moving on to the back-of-house, the housekeeping department is riddled with archaic processes that strain the workload of supervisors as well as demotivate the actual cleaners. While the abovementioned platforms represent a wide swath of what’s available to you insofar as management software, analytics tools and training platforms, the key is to commit to long-term change. SCREEN TIME Late last year, New Castle’s Halifax property, the Westin Nova Scotian, began a one-year test of a system that provides housekeeping staff with handheld devices linked with the facility’s PMS. If too little sanitizer is used, residents can be subjected to inadequate protection against bacteria. He can be reached at larry@hotelmogel.com. Major hotel brands, which during many years have mastered cleaning technologies, are an excellent example to follow. As such, professional development for these team members will generate significant cost savings from a variety of underlying rationales. The most abrupt game changer you can implement would be a holistic upgrade to your housekeeping management system, giving supervisors a greater degree of real-time control over their subordinates as well as broader analysis tools. One solution is HotSOS Housekeeping by Amadeus, which claims to save hotels an average of $166 per guestroom by prioritizing the process of guestroom cleaning, digitizing the guest room inspection process and mobilizing the management of the department virtually. This article may not be reproduced without the express permission of the author. One solution is HotSOS Housekeeping by Amadeus, which claims to save hotels an average of $166 per guestroom by prioritizing the process of guestroom cleaning, digitizing the guest room inspection process and mobilizing the management of the department virtually. Many room attendants in North America are immigrants. The housekeeping department is confronted by a series of issues stemming from both the need for management to heighten efficiencies and an individual employee’s desire for better working conditions. To manage such demands means constantly updated room priority lists and being able to work under tighter deadlines. During day light hours reduce electric lighting load in Lobby etc. Communications and Apps; The vacation rental industry has seen the development of technology systems and apps designed to provide real-time communications between staff, management, housekeepers, maintenance personnel, guests and property owners. However, there are also a number of ways that the technology can help your housekeeping teams carry out their duties. Looking beyond a bolt-on app with plug-and-play functionalities, more advanced systems can be used to teach proper language skills in a hospitality context. Global trends also impacts on the operations of the housekeeping department, as new technologies have and are being developed to improve the overall efficiency of housekeeping operations. The good news is that technology is now improving everything from housekeeping assignments to everyday tasks such as vacuuming. Such platforms act as online access points for standard operating procedure manuals, training videos, assignments, quizzes, company bulletin boards, forums and private messaging. THE HOUSEKEEPING DEPARTMENT; 1.1 ABOUT HOUSEKEEPING. cleaning equipments used in housekeeping - Green and Green and Clean: Natural Cleaning in Bedrooms and Bathrooms. When we speak about housekeeping, we think about high staff turnover caused by a repetitive and physically demanding job and pressure to deliver clean rooms quickly at the lowest possible cost. to minimum to make full use of natural light. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. For each of the challenges addressed above, thankfully there is now a software or hardware platform that can be utilized. ■. Today, … It’s a backbreaking job with wages that are never exceptionally lucrative, so continuing education can go a long way to lifting team spirits. Running a successful Housekeeping department is not an easy task. Fortunately, technologies have now aligned with the physiotherapy community to offer platforms that can train employees on proper corrective exercises that can prevent the onset of an RSI or reduce chronic flare-ups. Even with enhanced back-end systems to hone management of your team, housekeepers still need to be trained, retrained and motivated to perform at their best. As a digital marketer and content strategist, Hal Werner shapes online experiences to help people find information they can use to make more informed technology decisions. The latest technological advancements has brought about a change in this department’s work system. Key to this pursuit is the deployment of new technologies that can streamline processes and provide the necessary continuing education to keep your team motivated and fully able to handle all responsibilities. KNOW Housekeeping from Knowcross is designed to “streamline daily housekeeping activities and reap double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.”. Cleanliness is the most important of all variables influencing the quality of the guest experience. By Amy Hinote For housekeeping professionals in the vacation rental industry, innovation in technology designed to increase operational efficiency for housekeeping and maintenance departments … Not only does this streamline room inspections, but errors brought up in online reviews can be traced back to specific team members for precise corrective retraining. The focus of these materials can be either to increase one’s understanding of the importance of proper bodily movements or exact exercise regimens for associates to follow. This is all set to be a natural next step for many hoteliers as the digital aspects of a hotel experience become less of a differentiator and more of an expectation. As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Hotels can use the beacon technology to help guests navigate across the hotel and speed up services for guest requests (e.g. The duties include maintaining telephone, hotel management software, internet etc. Combined together with real-time management, this translates to significantly improved productivity levels as you are able to hone your processes within months of accumulating metrics. (If not, please uncheck.). AAHOA Statement on Bipartisan Stimulus Agreement, Hope Amidst the Pandemic: Hotelsigns.com’s Charity Donation Event Continues for the 4th Year in a Row, Pandemic delays the REAL ID compliance deadline, The sales imperative: What hotels need to do to survive after COVID-19, Manage Pest Threats with This Post-Hurricane Checklist. The Guest Express Kiosks 3. All Rights Reserved. All it takes here is one miniscule error to cause sizeable damage. extra towels, or request for food). LSI, Status Tracker and several of the property management software systems have launched tools that free housekeepers from relying on legacy technology … Not only can guest data be used to help better accommodate guest needs, but in conjunction with occupancy sensors, it can also be used to automate guest interactions throughout their stay, reducing both friction points and labor costs. Not only can a language barrier jumble constructive criticism from supervisors, but it can also interfere with customers interactions if, say, a guest makes a request from a housekeeper while passing through a corridor. Because the customer is always right, understanding how the modern traveler judges the efforts of your housekeepers gives us a good perspective by which to decide what course of action you might take to improve internal processes. 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This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys. Members of facility housekeeping staff use an array of cleaning solutions on a daily basis. The Umstead Hotel and Spa in Cary, N.C., a 150-room, five-diamond luxury property, is largely outfitted with the latest in housekeeping technology. With advancements in the areas of communications, GPS, smart home systems and database integration, housekeeping departments are beginning to see relevant technological improvements hit the market. Copyright © 2020 Starfleet Media. Some rooms need to be cleaned before other rooms. Another recent survey found that 80 percent of guests would leave a hotel if their guest room failed to live up to their own cleanliness standards. Sanjay Pathak finds out how modern technology is playing an important role: Friday, September 23, 2011, 15:00 Hrs [IST] Housekeeping services in a hotel is entrusted with maintaining a hygienic and clean environment. A host of budget carriers now offer unconventional routes with even more unusual departure and arrival times. Data is crucial to make business financial decisions. Additionally, mobile apps can allow housekeepers to directly send automated alerts and photos of odd situations to engineering, thereby letting them deal with any maintenance issues before guests notice. After all, long check-in lines at the front desk and waiting periods are often caused by a backlog of rooms not yet prepared for arriving guests. [Click here for the full housekeeping technology comparison chart from our spring 2017 digital edition.] Big Data. One of … Rest assured, though, all are well within reach. Every time we enter a five star hotel, the reason why it still looks new and the same every time is because of the Housekeeping department. Are you an industry thought leader with a point of view on hotel technology that you would like to share with our readers? To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. From the housekeeper’s point of view, troubles are also brewing. However, unlike other aspects of an associate’s curriculum where his or her aptitude and accumulated knowledge can be explicitly measured via testing and grading, the benefits of ergonomics are only truly realized upon daily practice – muscle memory requires repetition, after all. The first thing that comes to our mind when we talk about the word housekeeping is cleanliness. If these solutions are not diluted properly, problems will arise. Technology savvy housekeeping Most of the hotels are investing heavily in information technology (IT) infrastructure and networking that deploys the latest technical advances in their operations. Some items that are commonly found in the Housekeeping department are: Vacuum Cleaners; Brooms; Mops and Sponges; Detergents; Disinfectants; Bleach etc. Significantly Improve Guest Satisfaction Old school hoteliers have little to no experience with spending money on technology in the housekeeping department. You know up-to-the-minute who has cleaned what room and when, as well as whether any supplementary service requests were inputted. Many of the cleaning products we use contain harmful toxins and chemicals, often without our knowing it. The approach there may be one of the most advanced yet. TRENDS IN THE HOUSEKEEPING DEPARTMENT; 2.1 KEEPING UP WITH THE CHANGES. 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