We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom. Remaining professional with those who don’t return the courtesy requires special skill and remarkable self-control. We are going to adapt some of our training procedures to fit his suggestions.”, “Business Training Works made this project extremely easy for me. Suggest tactics for communicating with ease over the telephone and in person. I can’t thank you enough.”, “Shawn was an excellent facilitator. He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. This was a great class and Kate was the best. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. The one main piece of feedback I got was they wanted more time.”, “Phillip was a great presenter. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. Our affordable medical receptionist course online. Your style has that special something that really engages people.”, “Kate rhymes with great, and that’s what she was. Enhance your skills through Online. Course Name: Certificate in Office Management. We really, and I seriously mean this, enjoyed him. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”, “We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact. Everyone was enthusiastic and we learned so much. Thanks for your training.”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “Thank you Kate, Chris, and Kathy! A post-training web-based skills check-in meeting if desired. My team really respected her and had nothing but positive things to say about her.”, “Laurie McIntosh brings her personal experience into the training which was invaluable.”, “Greg Jones was a DYNAMITE presenter! Our team is very happy with the training and the content that was presented. He started the session telling his own story. Medical Front Office Training Requirements. Colleges Offering Certificate in Front Office Management (Front Office Management) Serein Education Centre, Nakuru. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. Certificate in Front Office Operations and Administration at Kenya Utalii College (KUC) - Main Campus, Off Thika Road Course Details, Length, Entry Requirements and Application Procedure This is the 10th session we have scheduled, and we always ask for Shawn.”, “Stefanie was upbeat, engaging, and relatable. We recommend her every time. Describe the components of a professional image at the front desk. Course Title: Front Office Server 4 Training & CertificationCourse ID: OD-C-FOS-040Duration: 1 DayList Price: $1,000 USD (Add to cart to view applicable discount)Skill Level: IntroductoryCourse P/N: TR-6000-0045VMethodology:  Illustrated lecture and discussion, demonstrations and hands-on lab exercises. Knowledge retention and ability to product documentation will be measured by a 50 question certification examination.Audience:  End Users and IT Professionals responsible for the installations & configuration of the Kofax Front Office Server product. We were all engaged in the topics. The candidates who are willing to take up this course should possess the eligibility criteria as they must have completed either 10th or 12th education with a minimum aggregate score of 55%. “A pleasure doing business with Business Training Works on our seminar.”, “The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. We all got a lot out of the training and hope to have him back again for follow up.”, “We did enjoy the class and yes, I am excited to work with you to bring in more. Office Administration Courses Online Free. I saw people taking notes that I never would have imagined would be engaged. Office Bookkeeping Course. Enhance your skills through Online. Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. Working with you both has been an outstanding experience throughout the entire process. Source: www.stanfordcolleges.co.za Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. Pass a certification exam with a score of 80% or higher to get certified in Kofax Front Office Server. Installation and configuration at the administration level as well as end-user utilization of Kofax Front Office Server including configuration and basic operation will be covered. The mark of true professionalism in front-desk representatives is their ability to deal effectively with problematic visitors without losing patience or dignity. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”, “I liked that fact that we were kept busy – it never got boring.”, “I have been in several training sessions, and I have to say this has been the best one. He got rave reviews from the participants.”, “I LOVED Kate. She was an incredible speaker and her ability to educate is a show stopper. Dental Receptionist Documents. Basic requirements for this TESDA course include: Copy of NSO Birth Certificate; Highschool or College Diploma; Certified True Copy of Transcript of Records or Form 137; Certificate of Good Moral Character ; 1×1 and/or 2×2 Pictures . However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). Very informative and interactive. The Medical Office Administration Certificate is designed to help you qualify for opportunities in doctors' offices, medical facilities, hospitals, insurance offices, pharmaceutical companies, and labs. This professional development course was designed to teach someone with little knowledge of running an office the basic skills needed to function as a front-office manager. I had many people who were in the session tell me that they enjoyed it.”, “Phillip, you are the best! Where can I find an onsite training program for my front-desk staff. Office assistants often help with bookkeeping tasks. Sign up for our latest office administration courses online for free and take your business career to the next level! Shawn Doyle is a great presenter, and teaches you just by presenting himself.”, “Greg was awesome! As always, the team loved the session, and I’ve been hearing great feedback. Exam Bodies: KNEC/I.C.M. Take our medical receptionist course online and train to fill the growing need for healthcare receptionists. Also, they will see the physical space they occupy at work is an important part of their image that should not be neglected. This fast-paced course is specifically designed to answer this and other important questions for those who work as an organization’s first-impression representative at the front desk. Maintaining guest’s account with the accounting system. Our instructor-led training courses are available to private groups. They will find out ways to put callers on hold politely and learn alternatives to keeping them on hold indefinitely. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace. Do you know a college which offers this course?Add it. I took this class years ago with her and she makes the information stick.”, “The team was quite impressed with your materials and more importantly delivery style. The following versions of Kofax Capture are certified to be used with Kofax Front Office Server 4: Kofax Capture 10, KCN Server 10 (central and remote sites), Kofax Capture 9.0, or KCN Server 9.0 (central and remote sites). Course Duration: 12 months. Course: Kofax Certification Exam for Front Office Server 4.0. Start Course Now. We really enjoyed it. I look forward to another opportunity to work with you, you were an absolute delight.”, “The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. IT Professionals responsible for the installations & configuration of the Kofax Front Office Server product. She is a wonderful instructor!”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Please contact us to speak with a facilitator about your needs and bringing training to your organization. Knowledge retention and ability to product documentation will be measured by a 50 question certification … Students are required to have earned a high school diploma or its equivalent to become a medical front office and billing receptionist. At the program’s conclusion, participants should be able to: The following outline highlights some of the course’s key learning points. Everyone valued the ‘informalness’ of the key note. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. For information about pricing, please see our, For instructor-led webinars, take a look at our, For information about self-paced courses available to anyone, visit our. After our class he took the time to look over the questions we use during our interview and provided positive feedback. In addition to learning the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding and difficult visitors without jeopardizing their health or safety. It will be helpful if the student has basic networking skills because this is a network-based product. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. Offer guidance for dealing with surprises that occur at the front desk. Most interviews nowadays demand that you show your certificate in Microsoft courses. You are a true gem! Deploy and administer Kofax Front Office Server in an enterprise environment. Regina’s materials were relevant to our jobs. Javascript is disabled in your browser due to this certain functionalities will not work. The change in the leadership team’s behavior, even since just last week, is noticeable. These are the most important courses for front office jobs. The dental front office receptionist is the face of the dental practice and is often the first and last point of contact with patients. List Price: $350 USD (Add to cart to view applicable discounts) Welcome to the Front Office Server 4.0 Certification Exam. Front End courses from top universities and industry leaders. They’re already asking when you’re coming back. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. Looking forward to the LA workshop next month.”, “Kate was a refreshing start to 2020! Thank you, Greg!”, “We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. In addition to learning the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding and difficult visitors without jeopardizing their health or safety. We would love to have him back!”, Front Desk and Receptionist Skills Training, Geri T., VP Human Resources, Hamburg Süd NA, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Rachel H., Director, Nurture Nature Foundation, Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Workshop Participant, Knowles Corporation, Liz B., Manager, Duluth Public Works and Utilities, Brian Howard, Training, Coordinator, LM Wind Power Blades. Kaisha W., HR Training Coordinator, Natgasoline LLC. I feel like we all took something positive away from the course which is all I can ever ask for.”, “Both sessions went great. I have a group of receptionists, and I would like them to be consistent in the way they answer the phone and greet guests. They all had very positive feedback about the day and Pamela specifically. Very energetic and captivating the entire session. Shane S., General Manager, Aero-Flite, Inc. Helen J., Mission Systems, Collins Aerospace, Maria F., Learning Consultant, Independence Blue Cross, Lianne W., Corona University, Naval Surface Warfare Center – Corona, Gina J., Executive Analyst, City of Klamath Falls, Sharon M., Quality Manager, Northern Valley Indian Health, Kristy C., Executive Assistant, Oak Park Place, Michael O., Staff Relations Representative, The Cheesecake Factory, Shirley B., President, Universal Cargo Management, Training Participant, Major US Insurance Company, Alexandra N., Training & Development Manager, Simon Kucher & Partners. She is definitely an asset to BTW.”, “In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. Training includes: reservation and reception system, check-in and check-out procedures, front desk clerk behavior, among other topics. For more information about Diploma in Front Office Management at IBAT College, Dublin, please review the details below. Dental Receptionist Training. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. Fantastic result overall – thank you so very much!”, “I would like to say that yesterday was simply amazing. We will get into detailed explanations about the several responsibilities of the receptionist in this course. The sense that you are a number, a transaction, or a cog in a machine. People behind the scenes who will work to make our relationship a success. Course Content. We had plenty of great feedback from fellow colleagues regarding the presentation, and we’ve already had individuals implementing information they learned from the presentation. A Certification Exam is included with the course and the goal of the class is to provide knowledge so that a score of 80% or better will be achieved on the exam and certification awarded. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”, “Thank you for yet another great presentation. Large businesses are often able to hire receptionists that do front office work only, while small business might need to assign greater duties, such as filing, computer work, and bookkeeping. Configure Kofax Front Office Server for use in a production environment. The course also covers the organization of hotel departments, their functions, and how they work together. Implement strategies for dealing politely and successfully with discourteous, demanding, or dissatisfied visitors. Everyone I spoke to during the day today said they were really enjoying the session (as did I). Upon the completion of this course, you will learn the English vocabulary necessary for working at a hotel reception or front desk. Outline best practices for staying safe at the front desk. The Certificate In Front Office is a program designed to train and develops future hospitality professionals. If you’re a highly organized people person, and you love to help people, it’s time to pursue your passion. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. The facilitator will also share strategies for taking messages quickly and accurately, transferring calls with ease and grace, and ending calls with overly talkative callers without appearing abrupt or rude. These workshops are not offered in a public seminar format. Everyone really liked Phillip and enjoyed the course.”, “Myla was very professional and brought subject matter expertise to the training. “Prepare for a career in the fast growing Hospitality field” Welcome to Hospitality at SRJC. Office Manager is a very popular company position. Check out the course and advance to an intermediate level of English with a focus on the travel and hospitality industries. Charlie did a fantastic job. Learn Front End online with courses like Web Design for Everybody: Basics of Web Development … Ensuring preferences of the guest to give a personal touch to the service. This exam covers Kofax Front Office Server 4.0. Prerequisites: To maximize the learning experience, students should have the following: Objectives: Upon completion of this course, students will be able to: Front Office Server 4 Training & Certification | OD-C-FOS-040. By the conclusion of this interactive program, participants should have a better grasp of the skills and behaviors they should exhibit to run a friendly, efficient, and safe front desk. As important as it is to project professionalism in person, it is just as important to do so over the telephone. Pamela was able to create a curriculum that completely met our needs on such a short timeline. Cite the requirements for the Kofax Front Office Server production and development environments. Launch your hospitality career with this course offering practical skills and hands-on experience. Understand their workspace is an extension of themselves and should reflect a professional image as well. In this seminar segment, participants will learn how to convey a positive image over the phone by using appropriate greetings that are warm and welcoming. He is the greatest facilitator I have ever worked with!”, “Pamela is awesome. Charles is a great teacher, I would like to have him teach them.”, “Everyone really enjoyed it and came away with tools to help them be a stronger leader! This is a job oriented diploma course. You will also learn how to resolve customer complaints with helpful and non-offensive phrases. Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. She really shared her talents and experience freely, and provided what was needed to reset our team dynamics.”, “Thank you again for working with us last week. It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”, “The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth. A partner who will ask questions about your goals and objectives. At this point in the program, we will explore tactful, polite, and safe ways for handling visitors who have no appointments, those who are angry and impatient, those who hover and other characters that present a challenge. Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc. Jim D., Plover Plant Manager, Ingredion Inc. Valerie R., Employee Training Specialist, U.S. Department of Justice, Elizabeth T., Assistant Professor, Baylor College of Medicine, Kale B., Global Quality-CI Manager, KMG Chemicals, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre. View all details on Certificate in Front Office Management course on reed.co.uk, the UK's #1 job site. He was fantastic, and I have received great responses from the participants about the training!”, “Eduardo was an excellent facilitator. The course will provide a product learning experience and hands-on operation through the use of skill development labs and presentation techniques. Certificate in Front Office Service by EVS is certified by NSDC and Sector Skill Councils. Course Study Duration: 3 Months. During this course, the attendee will become familiar with the administration, operation, and integration of Kofax Front Office Server. We will also discuss techniques and tools for clearing and organizing desk space, managing paper, and maintaining a professional environment. ”Excellent” according to our chairman. In this portion of the workshop, participants will complete their discussion of communication techniques by learning how to interpret body language in themselves and others. Improve verbal communication with those they meet face to face. JOB PROSPECTS. 11,000. The course duration is for 3 MONTHS including one month Industrial Exposure Training (IET) in star or luxury category hotels. 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